Highway 1

Great, thumbs up. No queues, excellent service.

It's unbelievably bad, they try to scam you at every opportunity. Charged us hundreds of dollars upfront and refused to refund even after we declined additional services. They inexplicably charged city taxes at $75 per city, and an extra $60 for returning the car one hour late. The worst part was trying to replace our rented luxury SUV with a regular Nissan. After refusing, we were made to wait a long time, only to find several matching models in the parking lot. Truly a dishonest rental company with no merits! We still haven't received several thousand dollars back!!!

They added extra insurance, claiming it's required by law. Is that true?

The pick-up and return process at the DOLLAR San Francisco branch was quite efficient.

The online booking price was 248 USD, but the actual payment was 521.96 USD, such a large difference feels like a trap. The GPS fee was 119.92 USD, and there were other insurance charges. Due to poor language skills, I couldn't understand why. Could it be that the original reservation didn't include any insurance? At the counter, they even mentioned the total rental cost would be over 600 USD. It seemed suspicious so I refused. Please provide honest service and explain everything upfront, especially for people who aren't proficient in English.