Acceptable

When I arrived to pick up the car, I was told there were no cars available. The wait time was very long, around 4 hours.

Very good, the staff were polite and not overly pushy.

It was okay. The queue was relatively quick. They initially gave me a Korean car, but I was not satisfied after picking it up. They immediately helped me switch to another car. However, the staff seemed to be South American and their English was not very good, so communication was difficult.

Upgrade to a Ford, I didn't even notice what it was.