9.8 /10 Excellent
Reviewed: Monday, December 16, 2024
Like: IVA, the Hertz rental agent at SFO was friendly, helpful and very efficient!
Read More >9.8 /10 Excellent
Reviewed: Monday, December 16, 2024
Like: Great price, it was very easy to book and we got a great car!
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very classy service, no additional questions nor any other hassle.
Took 5 minutes max to get the car and return was even faster.
Read More >9 /10 Excellent
Reviewed: Monday, December 16, 2024
Very good experience, I will use again
Read More >6 /10 Average
Reviewed: Monday, December 16, 2024
Booked a mid size SUV specifically to fit our luggage. As soon as the rental clerk realised we didn’t need the additional insurance we were palmed off with a smaller SUV than needed. No pre inspection by the staff, couldn’t be bothered, luckily I always take extensive photos and videos as on returning the vehicle the inspection guy stated that I should have highlighted the parking dents and scratches before hand. Luckily I have photos on pickup and drop off. Beware!
Read More >9 /10 Excellent
Reviewed: Monday, December 16, 2024
Excellent car experience very quick pick up useful information given by staff
Read More >9.3 /10 Excellent
Reviewed: Monday, December 16, 2024
Great vehicle for the trip. Not enough room for luggage.
Read More >9.7 /10 Excellent
Reviewed: Monday, December 16, 2024
Easy to pick up and drop off, and the car got the job done in the end. I do wish they'd had what I'd booked (a hybrid vehicle), but unfortunately they didn't and were offering me alternatives that cost more (Tesla) or were tiny two-door electric vehicles that wouldn't fit me plus my luggage. Had to go with a full petrol option instead.
Read More >Giles Geoffrey
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
Overall, it was quite good. The process of picking up the car was smooth, but there was some disagreement over the rescue insurance.
Read More >Christian Kingsley
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
Store setup is good, pickup and return are relatively convenient, and the price is competitive.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
The car was very new, only 6000 miles on it. Although they suggested switching to an SUV, they didn't push when I declined. Returning the car was very convenient, with a shuttle bus taking us to the terminal.
Read More >Beatrice Daisy
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
Big companies are generally reliable. However, they often cannot provide the specific reserved model, which is not good.
Read More >2 /10 Poor
Reviewed: Monday, December 16, 2024
Extremely terrible.
I had a reservation with Hertz to pick up the car at San Francisco Airport and return it in downtown San Francisco. I was supposed to pick up the car on 3.9 at 10:30 AM at the airport and return it on 3.13 in downtown, costing less than 1100 RMB. I chose the prepaid option via Zuzuche. Upon arrival at San Francisco Airport, I had to take a shuttle train to the car rental point, with no directions available, but fortunately, my colleague had been there before. When I got to the Hertz counter on the third floor of the parking garage, I was told to go to the first floor. On the first floor, they said their computer was broken and directed me back to the parking garage. At the parking garage office, the staff, who was of Chinese descent, was extremely rude and impolite, suggesting that I fill out a handwritten form since their computer was still down. All conversations were in English, and if I misunderstood any word, their attitude got worse. My impression of Hertz was extremely negative.
They also took my credit card into a back room to make a copy, which took it out of my sight, and charged a $200 pre-authorization, despite this being a prepaid order!
The real trouble started with the return. Given my experience with a domestic car rental company, I knew the return time could be lenient. Still, since this was an international rental, I reminded myself to be extra cautious.
Including the grace period, the return time was supposed to be before 11:00 AM on 3.13. Here comes the interesting part:
1. On 3.13, Daylight Saving Time (DST) was in effect, so the clock was turned forward by one hour, meaning 11:00 AM was actually 10:00 AM.
2. My hotel reminded me about DST, so I left an hour early, considering the new time.
3. Despite rushing, I arrived at the downtown parking garage around 10:20 AM. The staff inspected the car for five minutes and confirmed a full tank, which I had filled twice the night before and the day of, just to avoid any issues.
4. At the counter, the receipt showed 10:33 AM, and I was told I’d be charged a $26.25 late fee since I supposedly picked up the car at 10:00 AM on 3.9.
My reservation was for a return at 11:00 AM, so why am I being fined for returning at 10:25 AM, especially considering the DST hour loss? Despite my protests, it was useless. They had already copied my credit card, so I had no choice but to accept the loss and leave.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Still quite good
Read More >Brady Eugene
San Francisco
6 /10 Average
Reviewed: Monday, December 16, 2024
Rented a Toyota but got a Hyundai.
Read More >8 /10 Very good
Reviewed: Monday, December 16, 2024
The branch was quite busy, with about a 40-minute wait in line. However, self-service pickup is available. Since it was my first rental, I chose to wait for counter service. The staff were very polite and recommended insurance for $18 per day, which I accepted. Overall, it was a good experience!
Read More >Maxine Commons
San Francisco
6 /10 Average
Reviewed: Monday, December 16, 2024
Chinese reception, speaks Mandarin. They didn't inform us in advance that the reserved car was unavailable. Upon picking up the car, we found out and communicated with the staff. They offered us a smaller Dodge or a Chevrolet for an extra $300 per day. We ended up spending an additional $160 on two insurances (one of which was for collision with uninsured vehicles, which in hindsight, was unnecessary). Returning the car was smooth; it was inspected on the spot and the deposit was refunded within two hours.
Read More >Godfery Wheatley
San Francisco
4 /10 Average
Reviewed: Monday, December 16, 2024
I wanted to rent a high-end car like the Chrysler 300C, but I got a Buick LaCrosse instead. That aside, the trunk couldn't be locked, and it could still be opened even when the car was locked, which made me nervous for more than ten days. Another disappointment was that, just like with domestic rental companies, there was no windshield washer fluid! Thankfully, I didn't encounter bad weather; otherwise, I don’t know what I would have done.
Read More >6 /10 Average
Reviewed: Monday, December 16, 2024
It's very convenient to take the airport rail for 2 stops right after exiting the airport.
Read More >Elva Nathaniei
San Francisco
2 /10 Poor
Reviewed: Monday, December 16, 2024
HERTZ's service is not great. They tried to upsell other services at pickup, which wasted time, and the prices are high. At drop-off, they wanted to charge $175 for cleaning because there was some sand in the car. Although they didn't charge in the end after some argument, it was an unpleasant experience.
Read More >Julia Dryden
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Overall, it was pretty good, but they did push some upgrades like car model upgrades.
Read More >Claude Kipling
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Hertz stands for the highest service quality and vehicle condition, nothing more needs to be said.
Read More >Mag Helin(a)
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The service from Hertz was very good, but Americans are not very efficient. We waited for over half an hour to pick up the car, even though there were hardly any people ahead of us. The best part about Hertz cars is that they all come with Fastrak, so you can use the Fastrak lanes on toll bridges and pay later when you return the car. The QX80 we exchanged for was excellent, white, with no scratches, very new inside, and highly equipped. It even had built-in navigation and XM radio. We had four suitcases and bought three more, completely filling up the third-row seats when folded. Luckily, we changed cars. However, parking a large car was challenging since many parking spaces were quite small. Hertz's phone service was very quick, and they answered our questions accurately and promptly.
Read More >Marvin Curme
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very satisfied
Read More >Merry Lawson
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
The staff was very friendly, but the wait time was long due to the number of people.
Read More >Shirley James
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
Overall fine, but there was an attempt to upsell additional insurance and higher-priced cars.
Read More >Brook Horace
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Good
Read More >Sara Bartholomew
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The process is fast and convenient, and the car is in great condition.
Read More >Ula Eisenhower
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
The service is good, but the selection of 7-seater cars is limited; there was only one available when we went.
Read More >Madeline Surrey
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Great service, definitely a big company!
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
No long queues, very convenient, and good service attitude.
Read More >8 /10 Very good
Reviewed: Monday, December 16, 2024
The customer service wasn't very friendly.
Read More >Ryan Theresa
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Great service, smooth process
Read More >Horace Kennedy
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The car was in good condition, and both pickup and return were very easy.
Read More >6 /10 Average
Reviewed: Monday, December 16, 2024
I rented a Jeep on the website, but they gave me a Kia. Although the models are similar, I was still a bit disappointed at first. There was Chinese service in San Francisco, but the upselling took quite a long time. Nevertheless, picking up and returning the car was very convenient and quick.
Read More >Antony Delia
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The airport branch is very convenient; free shuttle service to and from the airport.
Read More >8 /10 Very good
Reviewed: Monday, December 16, 2024
There are many locations and the car condition is good. It’s very convenient to pick up and drop off the car. However, there weren't enough counters to handle the initial paperwork at San Francisco Airport, so we had to wait in line.
Read More >Trista Cromwell
San Francisco
6 /10 Average
Reviewed: Monday, December 16, 2024
The explanation about payment and the pre-authorized deposit by the staff during car return was not clear, but everything else was pretty good!
Read More >Wanda Copperfield
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
Basically satisfied
Read More >Nelson Jerry
San Francisco
6 /10 Average
Reviewed: Monday, December 16, 2024
Early morning arrival at San Francisco International Airport, the Hertz counter had no staff, and the lot did not have the advertised Toyota 4Runner or Grand Cherokee, only a Santa Fe with weak power and unstable chassis.
Read More >Derrick Mond
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Big company, very trustworthy, extremely satisfied.
Smooth pick-up and easy drop-off.
Read More >Raymond Moulton
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
For someone like me who can only speak a few words of English, the company's service was excellent! Very trustworthy!
Read More >Elijah Belloc
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
Average
Read More >Griffith Anderson
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Picking up and returning the car was very convenient.
Read More >Patricia Whitehead
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
They tried to sell insurance when renting the car, but luckily QEEQ alerted me.
Read More >Frank Milton
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The service was good. There were many people waiting in line to pick up the car, but they took me directly to the VIP pickup area.
Read More >Angela Perkin
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
After all, it is a big company, very professional, and the efficiency of car rental and return is very high. In the US, renting and returning cars is convenient and fast. The staff suggested insurance but respected the customers' choice.
Read More >Dinah Faulkner
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Hertz is a reputable large car rental company, the procedures are simple, pick-up and drop-off are convenient, and they have a good reputation. Recommended.
Read More >Boris Robert
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
Pickup time was quite long, not very satisfied. Upon arrival, the vehicle wasn't prepared in advance, and I waited about an hour for the car to be cleaned.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
The service was excellent, and returning the car was very convenient. However, the wait time for processing the paperwork was a bit long. Upon arriving at the store, I spent $30 to upgrade to a Jeep SUV. Initially, they asked for $50, but seeing our hesitation, they immediately reduced it by $20.
Read More >8 /10 Very good
Reviewed: Monday, December 16, 2024
There were no obvious signs outside, and I had to ask someone to find out the exact location. However, overall, the experience was still quite good.
Read More >Xavier Wright
San Francisco
2 /10 Poor
Reviewed: Monday, December 16, 2024
When I arrived at the store, it was already 1 AM. The staff didn't say anything and just asked me to swipe my card. I thought it was for a deposit, so we quickly took the car since everyone was tired. Later, I discovered that $249.47 had been charged directly to my credit card for insurance. I had two rentals; during the first one in Los Angeles, the staff introduced several types of insurance and only charged us extra after we agreed. However, in San Francisco, the insurance fee was charged without my consent or even my knowledge. This was very disappointing. Additionally, the car rented during the first trip had a battery issue on December 10th, which wasted a whole half day of our time meant for exploring the Grand Canyon. The case number for that issue is 160322227. I chose this company because of its reputation, but my overall experience was not satisfactory.
Read More >Violet Trollpoe
San Francisco
2 /10 Poor
Reviewed: Monday, December 16, 2024
The lack of service caused unnecessary losses for the customer, demanding compensation!
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Hertz is much more reliable than QEEQ. I recommend everyone to avoid this platform and rent directly from the stores; it's more convenient.
Read More >Oswald Norris
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The airport shuttle goes directly to the rental office. Just need a credit card, reservation, and passport to rent a car. Very convenient!
Read More >Mandel Rebecca
San Francisco
2 /10 Poor
Reviewed: Monday, December 16, 2024
Unjustified charges!
Read More >Raymond Moulton
San Francisco
2 /10 Poor
Reviewed: Monday, December 16, 2024
The service was okay, but since it was my first time driving in the USA and I was unfamiliar with gas prices and how to refuel in the US, I didn’t choose to return the car with a full tank. From San Francisco Airport to St. Louis Airport is less than 400 kilometers, and according to the car type provided, we only used about 70% of a tank, but the rental company charged us $57.52 for fuel. At that time, this amount could fill more than two tanks. I raised this issue with the car rental customer service, but they said they couldn't handle it. In fact, it’s very easy to return the car with a full tank at U.S. airports. This is a reminder to other customers to avoid unfair charges.
Read More >Lesley Chesterton
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Excellent
Read More >Merle Gladstone
San Francisco
4 /10 Average
Reviewed: Monday, December 16, 2024
The staff's attitude was quite mediocre, not very friendly, and they kept pushing insurance and fuel options.
Read More >Florence Bronte
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
A lot of car models to choose from, even the compact series had regular sedans. I chose a Ford. It had a backup camera and other features. Very nice.
Read More >2 /10 Poor
Reviewed: Monday, December 16, 2024
I returned the car less than 30 minutes late, but they charged me an extra $30. This is unreasonable. I can understand paying proportionally for the extra time, but this rental policy is unacceptable. I've rented cars overseas many times and never encountered this situation.
Read More >Norton Simpson
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
The attitude was acceptable.
Read More >Penny DuBois
San Francisco
6 /10 Average
Reviewed: Monday, December 16, 2024
The customer service at the San Francisco branch isn't very stiff, but they do try to sell full coverage insurance, making it seem like renting through them is cheaper. Overall, it feels like HERTZ's service level is declining.
Read More >Charlotte Birrell
San Francisco
4 /10 Average
Reviewed: Monday, December 16, 2024
The staff recommended upgrading the car and buying a tank of fuel. Due to my poor English, I almost got tricked. I had already made my selections online, but they kept trying to upsell. It was not a good experience!
Read More >Ronald Augustus
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
No queues. Friendly staff.
Read More >Audrey Turner
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Excellent service attitude
Read More >Cathy Dobbin
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Great! Absolutely fantastic!
Read More >8 /10 Very good
Reviewed: Monday, December 16, 2024
The front desk staff provided excellent service, but the quality of the vehicle didn't meet my expectations compared to previous experiences. The first car I was given had over fifty thousand miles on it, and the exhaust pipe got loose on the second day, causing a lot of noise. I had to go to another city branch to change the car, but they could only offer a smaller category, from a mid-to-large size SUV to a compact SUV. The Buick Enclave was switched to a Kia Sorento, and all the luxury features were gone. The electric ventilated and heated seats were replaced with manual cloth seats, which had more than twenty thousand miles. This wasn't a big issue, but at 70 miles per hour, the front wheels vibrated, and braking caused the whole car to shake. It felt like there were problems with the wheel balance and brake discs. I had to endure it for another 15 days until returning the car in Los Angeles. This was something I had never experienced with Hertz before. It seems the three-year pandemic has significantly impacted the quality of rental cars. I plan to switch to a different rental company like Alamo or Avis in the future. Overall, this experience was disappointing, I wasted money on an unworthy car, and I would advise others to choose their rental company carefully.
Read More >2 /10 Poor
Reviewed: Monday, December 16, 2024
We picked up the car at the agreed time. We originally booked a Nissan Quest, but Hertz didn't have it, only a DODGE, which is much smaller. Although the Chinese customer service was very responsible, they still couldn't switch back to the Quest. Also, we couldn't add the customer service on WeChat, so there was no way to communicate. Being in a foreign country and renting a car for the first time, we had no choice but to accept it. The user experience was very poor.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
The attitude during pick-up and drop-off was excellent, especially during the return. They even told me where gas was expensive and directed me to a station with a normal price. Truly outstanding service.
Read More >4 /10 Average
Reviewed: Monday, December 16, 2024
The car is too small.
Read More >Beatrice Daisy
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very good
Read More >Gladys Sainsbury
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
A wide range of models and quantity available, easily meeting our needs. Numerous pickup and drop-off locations made it very convenient. Customer service was good, and waiting times for both pickup and drop-off were short due to many service counters. The contract was clear with no pressure to purchase insurance. The car itself was of good quality. Overall, a great rental experience!
Read More >Susanna Tomlinson
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Good service
Read More >2 /10 Poor
Reviewed: Monday, December 16, 2024
They refused to change the car for me
Read More >Phoenix Brown
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Pretty good, no forced insurance sales
Read More >6 /10 Average
Reviewed: Monday, December 16, 2024
It was fine, nothing exceptionally outstanding.
Read More >Nicola Billy
San Francisco
4 /10 Average
Reviewed: Monday, December 16, 2024
The service lady was not enthusiastic and impatient.
She was not diligent, I didn't rent a GPS but she included the charge in the bill, $67.
Unprofessional, no one knew how to set up the GPS in Chinese, initially wanted to rent but then cancelled.
Pushing unnecessary insurance even though I already bought comprehensive coverage.
Read More >Griffith Anderson
San Francisco
4 /10 Average
Reviewed: Monday, December 16, 2024
When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.
Read More >Elva Nathaniei
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very convenient and reliable, definitely my first choice whenever possible.
Read More >8 /10 Very good
Reviewed: Monday, December 16, 2024
Originally booked a Jeep Cherokee, but got a Nissan Rogue instead. The car was very clean inside and the return process was quick. No extra insurance sales, very satisfied.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Good
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
As expected from a big company, both pickup and return were very fast, no upselling of insurance, and the car was new.
Read More >Berton Harold
San Francisco
4 /10 Average
Reviewed: Monday, December 16, 2024
Did not inform customers that the car consumes a lot of fuel.
Read More >2 /10 Poor
Reviewed: Monday, December 16, 2024
Queued for an hour and a half, took another hour to get the car. It's hard to believe that such a big company has only three people handling business.
Read More >Monroe Henley
San Francisco
4 /10 Average
Reviewed: Monday, December 16, 2024
The car was damaged in the city, so I went to exchange it. I originally booked an L level car, but they gave me a Kia Rogue without refunding the price difference.
Read More >Stanley Dillon
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
The speed of the pickup service was okay.
Read More >8 /10 Very good
Reviewed: Monday, December 16, 2024
Easy and simple
Read More >Brandon Ivan
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
No time to write now, maybe next time.
Read More >4 /10 Average
Reviewed: Monday, December 16, 2024
There weren't many people in line, only two in front of me, but the two staff members at the counter were extremely slow. Each transaction took too much time.
Read More >Karen Jackson
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Car rental is convenient, even more convenient to return, with full insurance, you don't have to worry about anything
Read More >Owen Thorndike
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The system clearly showed available cars, but the American girl insisted we upgrade. We specifically went to the parking lot to take photos as evidence, and only then did we get the Camaro. The old gentleman at the parking lot was from Guangdong and taught us how to open the convertible. Great service.
Read More >Novia Wodehous
San Francisco
2 /10 Poor
Reviewed: Monday, December 16, 2024
Extremely poor experience! The staff were very unpleasant, it was a terrible car rental experience, and the customer service was highly irresponsible! I strongly advise against renting from this company, you will regret it!
Read More >Marlon Gosse
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
QEEQ made a mistake with the car model, but they offered me a special deal for the expected model. Hertz provided sufficient evidence proving the responsibility was on QEEQ's side.
Read More >Riva Walkley
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
The customer service still tries to sell other products.
Read More >Horace Kennedy
San Francisco
6 /10 Average
Reviewed: Monday, December 16, 2024
The service provided by Zuzuche is truly frustrating. When encountering issues with car pick-up, it's impossible to effectively negotiate with the local branch and we have to negotiate with the headquarters, which takes 20 working days! It's hard to imagine how helpless a tourist feels in a foreign country unable to pick up a car while Zuzuche does nothing to help. Nearly 10 days have passed, and Zuzuche has not proactively contacted us, provided no solutions, and given no updates. They are constantly evading the problem.
When booking a car, make sure to check which locations accept UnionPay cards. However, Zuzuche now marks all locations as not accepting UnionPay cards to avoid taking responsibility for not knowing the service of the branches.
Make sure to call the branch in advance to confirm and avoid any losses. Based on my personal experience at the rental hall of San Francisco Airport, Hertz, Dollar, and Thrifty accept UnionPay cards and provide excellent service.
Be cautious when booking with Sixt, as they do not accept UnionPay cards, and deliberately list many low-priced cars without insurance on the platform to attract customers. In reality, driving without liability insurance is illegal in California, and the branch forces you to purchase it at an additional cost of over 20 dollars per day. Strongly condemn such unethical practices by Sixt.
Hertz's service is very professional, but the compact car category is not very reasonable. I initially booked a Ford Focus or Toyota Corolla but ended up with a Honda Brio. I had to pay extra to upgrade to a Camry, which turned out to be a pleasant surprise as it was almost new with less than 3000 miles. It truly felt like a high-end car. In the future, it's safer to rent from the mid to large-size car category.
Read More >Lauren Margaret
San Francisco
6 /10 Average
Reviewed: Monday, December 16, 2024
The service provided by the car rental platform is extremely frustrating. When I encountered a problem picking up the car, I couldn't effectively negotiate with the local store and had to consult with the car rental company's headquarters, which takes 20 working days! It's hard to imagine how helpless a tourist feels when they can't pick up their car in a foreign country while the platform does nothing! Nearly 10 days have passed, and the platform has not proactively contacted me, provided any solutions, or given any updates, constantly avoiding the issue.
Everyone needs to pay attention to which stores accept UnionPay cards when booking a car. However, the platform now sets it so that UnionPay cards are not accepted, avoiding their responsibility for not understanding the store's services.
To avoid losses, make sure to call the store in advance to confirm. Based on my personal experience, at the San Francisco airport rental hall, Hertz, Dollar, and Thrifty accept UnionPay cards, and their services are excellent.
Be cautious about booking with Sixt; they do not accept UnionPay cards and deliberately list many low-priced models without insurance to attract customers. In California, you cannot drive without third-party liability insurance, and the store will force you to purchase it for an extra $20+ per day. I strongly condemn such unscrupulous practices by Sixt.
Hertz's service is very professional, but the compact car group is not very practical. I intended to book a Ford Focus or Toyota Corolla but ended up with a Honda Brio. I had to upgrade to a Camry for an additional cost, which was quite surprising as the Camry was very new, with less than 3000 miles, and felt like a high-end car. In the future, renting from the mid-to-large car group seems more reliable.
Read More >Cherry Zephaniah
San Francisco
2 /10 Poor
Reviewed: Monday, December 16, 2024
The billing from the car rental company was completely different from what was advertised on the website. They inexplicably charged us more than three times the original price. My friend rented the same car model from Avis, which was more than half the price compared to Hertz. Also, the Hertz San Francisco Airport branch didn't have the Mustang model at all. I really don't know how your company is coordinating with them. The experience was terrible.
Read More >Antonio Lancelot
San Francisco
2 /10 Poor
Reviewed: Monday, December 16, 2024
The booking page indicated free cancellation, but when plans changed and I needed to cancel, I was informed there were conditions. Why not clearly state the cancellation policy when booking?
Read More >Baldwin Johnson
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
Long queue in San Francisco, waited for almost an hour
Read More >4 /10 Average
Reviewed: Monday, December 16, 2024
The service attitude is extremely poor. They get upset if you don't purchase additional services, give you a cold attitude, and speak so softly it's hard to hear. They also don't repeat what they say. Very bad experience!
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very friendly and excellent service
Read More >Brady Eugene
San Francisco
6 /10 Average
Reviewed: Monday, December 16, 2024
Satisfied with the rental, although it wasn't the Mustang convertible I requested. Not happy with the return process, as they wouldn't wait for even 5 minutes.
Read More >Ford Middleton
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Great experience, quick pickup and return
Read More >Bblythe Brooke
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Convenient and quick car pickup and drop-off, simple procedures
Read More >Selena Katharine
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
Pretty good
Read More >Zebulon Lena
San Francisco
6 /10 Average
Reviewed: Monday, December 16, 2024
Couldn't get the desired model, the car's power was insufficient.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very good
Read More >Sabrina Salome
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
Average
Read More >8 /10 Very good
Reviewed: Monday, December 16, 2024
Very satisfied with the service.
Read More >8 /10 Very good
Reviewed: Monday, December 16, 2024
Long waiting time in queue
Read More >Doris Ingersoll
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Good
Read More >Grover Gabriel
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Satisfied
Read More >Dana Haywood
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Returning the car was very convenient. On the insurance company's recommendation, I purchased roadside assistance and ended up using it.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Professional service
Read More >Deborah Joshua
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Both pick-up and drop-off were very fast, and there was no issue with using a magnetic stripe card for the deposit instead of a chip card. We even extended our rental by a day without any formalities, and the fee was deducted directly from the deposit when we returned the car.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very good
Read More >6 /10 Average
Reviewed: Monday, December 16, 2024
Beware of upgrade traps. They mentioned a free upgrade, but it ended up costing money, and it wasn't cheap.
Read More >Primo Maxwell
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very satisfied
Read More >Bonnie Albert
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very satisfied
Read More >Kimberley Howell(s)
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Overall, quite good. Well-known brand.
Read More >Orville Trevelyan
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Originally booked a Chevrolet convertible but got an upgrade to a better Mustang. The car was new with powerful performance and a loud roaring engine. Very impressive!
Read More >Carol Hamlet
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very good
Read More >Elmer Frederick
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
This is my second time renting from this company, and I'm very satisfied.
Read More >Queena Symons
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
The car is very new and the service attitude is excellent. Both picking up and returning the car are very convenient.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Excellent
Read More >Dana Haywood
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
Satisfied
Read More >Andrea Conrad
San Francisco
8 /10 Very good
Reviewed: Monday, December 16, 2024
The service was good, but they pushed for vehicle upgrades and additional insurance costs. Didn't feel good about it.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Perfect car rental experience, thumbs up for HERTZ and QEEQ!
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Convenient
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Overall very satisfied, no pushy insurance sales. However, there was an issue during pickup. We booked a Pathfinder but were given a pickup truck, which didn't meet our needs. After communicating, we got a brand-new Kia minivan with only 629 miles on it. We drove over 3000 miles in 13 days.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
The pickup and return process was fast and convenient.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Good
Read More >Lorraine Lewis
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Satisfied
Read More >Quintina Armstrong
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Everything went smoothly, and the staff was friendly.
Read More >Martin Richardson
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very satisfied, reasonable price, the car was quite new, and our driving experience was smooth.
Read More >Neil Margaret
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The rental company is easy to find. After completing the paperwork, they give you the key and parking spot number. You just pick up the car yourself from the parking lot, very convenient.
Read More >10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very satisfied
Read More >Crystal Service
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
It's okay.
Read More >Nicole Macadam
San Francisco
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very satisfied.
Read More >9 /10 Excellent
Reviewed: Monday, December 16, 2024
My booking confirmation said that all state tourism assessment was included in my car price. However when I got the bill there was a CA Tourism Assessment of 3.5% charged additionally.
Read More >8 /10 Very good
Reviewed: Monday, December 16, 2024
写真とは違いスバルでしたが、問題ない。
Read More >Maxwell Carpenter
San Francisco
2 /10 Poor
Reviewed: Monday, December 16, 2024
Rented the car at the airport, discovered after two hours that the door could still be opened even when locked. Had to return to the airport, wasting four hours in total. Requested Hertz to extend our return time but was refused.
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