Overall very satisfied, no pushy insurance sales. However, there was an issue during pickup. We booked a Pathfinder but were given a pickup truck, which didn't meet our needs. After communicating, we got a brand-new Kia minivan with only 629 miles on it. We drove over 3000 miles in 13 days.
After all, it is a big company, very professional, and the efficiency of car rental and return is very high. In the US, renting and returning cars is convenient and fast. The staff suggested insurance but respected the customers' choice.
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