San Francisco to Portland to Seattle to San Francisco

It's okay.

The service attitude is extremely poor. They get upset if you don't purchase additional services, give you a cold attitude, and speak so softly it's hard to hear. They also don't repeat what they say. Very bad experience!

Long queue in San Francisco, waited for almost an hour

There were no obvious signs outside, and I had to ask someone to find out the exact location. However, overall, the experience was still quite good.

The service from Hertz was very good, but Americans are not very efficient. We waited for over half an hour to pick up the car, even though there were hardly any people ahead of us. The best part about Hertz cars is that they all come with Fastrak, so you can use the Fastrak lanes on toll bridges and pay later when you return the car. The QX80 we exchanged for was excellent, white, with no scratches, very new inside, and highly equipped. It even had built-in navigation and XM radio. We had four suitcases and bought three more, completely filling up the third-row seats when folded. Luckily, we changed cars. However, parking a large car was challenging since many parking spaces were quite small. Hertz's phone service was very quick, and they answered our questions accurately and promptly.