San Francisco to Los Angeles

It's okay.

Returning the car was very convenient. On the insurance company's recommendation, I purchased roadside assistance and ended up using it.

Satisfied with the rental, although it wasn't the Mustang convertible I requested. Not happy with the return process, as they wouldn't wait for even 5 minutes.

When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.

Big companies are generally reliable. However, they often cannot provide the specific reserved model, which is not good.