The booking page indicated free cancellation, but when plans changed and I needed to cancel, I was informed there were conditions. Why not clearly state the cancellation policy when booking?
The service provided by the car rental platform is extremely frustrating. When I encountered a problem picking up the car, I couldn't effectively negotiate with the local store and had to consult with the car rental company's headquarters, which takes 20 working days! It's hard to imagine how helpless a tourist feels when they can't pick up their car in a foreign country while the platform does nothing! Nearly 10 days have passed, and the platform has not proactively contacted me, provided any solutions, or given any updates, constantly avoiding the issue.
Everyone needs to pay attention to which stores accept UnionPay cards when booking a car. However, the platform now sets it so that UnionPay cards are not accepted, avoiding their responsibility for not understanding the store's services.
To avoid losses, make sure to call the store in advance to confirm. Based on my personal experience, at the San Francisco airport rental hall, Hertz, Dollar, and Thrifty accept UnionPay cards, and their services are excellent.
Be cautious about booking with Sixt; they do not accept UnionPay cards and deliberately list many low-priced models without insurance to attract customers. In California, you cannot drive without third-party liability insurance, and the store will force you to purchase it for an extra $20+ per day. I strongly condemn such unscrupulous practices by Sixt.
Hertz's service is very professional, but the compact car group is not very practical. I intended to book a Ford Focus or Toyota Corolla but ended up with a Honda Brio. I had to upgrade to a Camry for an additional cost, which was quite surprising as the Camry was very new, with less than 3000 miles, and felt like a high-end car. In the future, renting from the mid-to-large car group seems more reliable.
The car was very new, only 6000 miles on it. Although they suggested switching to an SUV, they didn't push when I declined. Returning the car was very convenient, with a shuttle bus taking us to the terminal.
“EASY rent cars lives up to the name. Very efficient/no hassle/ affordable car rental!”
About Hertz:9.8/10
Like: IVA, the Hertz rental agent at SFO was friendly, helpful and very efficient!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Hertz SAN FRANCISCO INTL AP
Kimberley Howell(s)
-
-
-
-
View more >Antonio Lancelot
-
-
-
-
View more >Lauren Margaret
-
-
-
-
View more >Solomon
-
-
-
-
View more >F.Lomas
-
-
-
-
View more >