Car rental at San Francisco Airport, drive down Highway 1, stay one night in Monterey, head to Los A

When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.

A lot of car models to choose from, even the compact series had regular sedans. I chose a Ford. It had a backup camera and other features. Very nice.

Unjustified charges!

The explanation about payment and the pre-authorized deposit by the staff during car return was not clear, but everything else was pretty good!

Easy to pick up and drop off, and the car got the job done in the end. I do wish they'd had what I'd booked (a hybrid vehicle), but unfortunately they didn't and were offering me alternatives that cost more (Tesla) or were tiny two-door electric vehicles that wouldn't fit me plus my luggage. Had to go with a full petrol option instead.

Easy to use, had to update my booking once (pick up time) and had no troubles