San Francisco - San Jose - Monterey - Carmel - Pismo Beach - Santa Barbara - Santa Monica - Los Ange

Everything went smoothly, and the staff was friendly.

Extremely poor experience! The staff were very unpleasant, it was a terrible car rental experience, and the customer service was highly irresponsible! I strongly advise against renting from this company, you will regret it!

We picked up the car at the agreed time. We originally booked a Nissan Quest, but Hertz didn't have it, only a DODGE, which is much smaller. Although the Chinese customer service was very responsible, they still couldn't switch back to the Quest. Also, we couldn't add the customer service on WeChat, so there was no way to communicate. Being in a foreign country and renting a car for the first time, we had no choice but to accept it. The user experience was very poor.

Basically satisfied

Excellent car experience very quick pick up useful information given by staff

No