San Francisco - San Jose - Monterey - Carmel - Pismo Beach - Santa Barbara - Santa Monica - Los Ange

Professional service

The service attitude is extremely poor. They get upset if you don't purchase additional services, give you a cold attitude, and speak so softly it's hard to hear. They also don't repeat what they say. Very bad experience!

The billing from the car rental company was completely different from what was advertised on the website. They inexplicably charged us more than three times the original price. My friend rented the same car model from Avis, which was more than half the price compared to Hertz. Also, the Hertz San Francisco Airport branch didn't have the Mustang model at all. I really don't know how your company is coordinating with them. The experience was terrible.

Very good

The process is fast and convenient, and the car is in great condition.