Excellent

Both pick-up and drop-off were very fast, and there was no issue with using a magnetic stripe card for the deposit instead of a chip card. We even extended our rental by a day without any formalities, and the fee was deducted directly from the deposit when we returned the car.

We picked up the car at the agreed time. We originally booked a Nissan Quest, but Hertz didn't have it, only a DODGE, which is much smaller. Although the Chinese customer service was very responsible, they still couldn't switch back to the Quest. Also, we couldn't add the customer service on WeChat, so there was no way to communicate. Being in a foreign country and renting a car for the first time, we had no choice but to accept it. The user experience was very poor.

No queues. Friendly staff.

For someone like me who can only speak a few words of English, the company's service was excellent! Very trustworthy!