Driving Along Highway 1

My booking confirmation said that all state tourism assessment was included in my car price. However when I got the bill there was a CA Tourism Assessment of 3.5% charged additionally.

My booking confirmation from QEEQ said that the price included all State Tourism Assessments. However Hertz charged me 3.5% as CA tourism Assessment additionally

The system clearly showed available cars, but the American girl insisted we upgrade. We specifically went to the parking lot to take photos as evidence, and only then did we get the Camaro. The old gentleman at the parking lot was from Guangdong and taught us how to open the convertible. Great service.

We picked up the car at the agreed time. We originally booked a Nissan Quest, but Hertz didn't have it, only a DODGE, which is much smaller. Although the Chinese customer service was very responsible, they still couldn't switch back to the Quest. Also, we couldn't add the customer service on WeChat, so there was no way to communicate. Being in a foreign country and renting a car for the first time, we had no choice but to accept it. The user experience was very poor.

Very satisfied

The service from Hertz was very good, but Americans are not very efficient. We waited for over half an hour to pick up the car, even though there were hardly any people ahead of us. The best part about Hertz cars is that they all come with Fastrak, so you can use the Fastrak lanes on toll bridges and pay later when you return the car. The QX80 we exchanged for was excellent, white, with no scratches, very new inside, and highly equipped. It even had built-in navigation and XM radio. We had four suitcases and bought three more, completely filling up the third-row seats when folded. Luckily, we changed cars. However, parking a large car was challenging since many parking spaces were quite small. Hertz's phone service was very quick, and they answered our questions accurately and promptly.