Highway 1

Convenient

The car is too small.

The customer service at the San Francisco branch isn't very stiff, but they do try to sell full coverage insurance, making it seem like renting through them is cheaper. Overall, it feels like HERTZ's service level is declining.

The staff's attitude was quite mediocre, not very friendly, and they kept pushing insurance and fuel options.

Chinese reception, speaks Mandarin. They didn't inform us in advance that the reserved car was unavailable. Upon picking up the car, we found out and communicated with the staff. They offered us a smaller Dodge or a Chevrolet for an extra $300 per day. We ended up spending an additional $160 on two insurances (one of which was for collision with uninsured vehicles, which in hindsight, was unnecessary). Returning the car was smooth; it was inspected on the spot and the deposit was refunded within two hours.