San Francisco → Highway 1 → Los Angeles → Grand Canyon → Antelope Canyon → Horseshoe Bend → Monument

Extremely poor experience! The staff were very unpleasant, it was a terrible car rental experience, and the customer service was highly irresponsible! I strongly advise against renting from this company, you will regret it!

The car was damaged in the city, so I went to exchange it. I originally booked an L level car, but they gave me a Kia Rogue without refunding the price difference.

For someone like me who can only speak a few words of English, the company's service was excellent! Very trustworthy!

The service from Hertz was very good, but Americans are not very efficient. We waited for over half an hour to pick up the car, even though there were hardly any people ahead of us. The best part about Hertz cars is that they all come with Fastrak, so you can use the Fastrak lanes on toll bridges and pay later when you return the car. The QX80 we exchanged for was excellent, white, with no scratches, very new inside, and highly equipped. It even had built-in navigation and XM radio. We had four suitcases and bought three more, completely filling up the third-row seats when folded. Luckily, we changed cars. However, parking a large car was challenging since many parking spaces were quite small. Hertz's phone service was very quick, and they answered our questions accurately and promptly.

Big companies are generally reliable. However, they often cannot provide the specific reserved model, which is not good.