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Live chat Email us Service Code: 6881751309
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6881751309
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San Francisco → Highway 1 → Los Angeles → Grand Canyon → Antelope Canyon → Horseshoe Bend → Monument

Reviewed: Mon, Apr 1, 2019
About Hertz: 10.0 /10
As expected from a big company, both pickup and return were very fast, no upselling of insurance, and the car was new.
About QEEQ: 10.0 /10

Relevant Reviews on Hertz SAN FRANCISCO INTL AP

Moses Mark

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Reviewed: Tue, Jun 11, 2024
About Hertz: 10.0 /10
Professional service
About QEEQ: 10.0 /10

Bruce Hood

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Reviewed: Mon, Feb 20, 2017
About Hertz: 10.0 /10
The service was excellent, and returning the car was very convenient. However, the wait time for processing the paperwork was a bit long. Upon arriving at the store, I spent $30 to upgrade to a Jeep SUV. Initially, they asked for $50, but seeing our hesitation, they immediately reduced it by $20.

Kim Bennett

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Reviewed: Thu, Mar 17, 2016
About Hertz: 2.0 /10
Extremely terrible. I had a reservation with Hertz to pick up the car at San Francisco Airport and return it in downtown San Francisco. I was supposed to pick up the car on 3.9 at 10:30 AM at the airport and return it on 3.13 in downtown, costing less than 1100 RMB. I chose the prepaid option via Zuzuche. Upon arrival at San Francisco Airport, I had to take a shuttle train to the car rental point, with no directions available, but fortunately, my colleague had been there before. When I got to the Hertz counter on the third floor of the parking garage, I was told to go to the first floor. On the first floor, they said their computer was broken and directed me back to the parking garage. At the parking garage office, the staff, who was of Chinese descent, was extremely rude and impolite, suggesting that I fill out a handwritten form since their computer was still down. All conversations were in English, and if I misunderstood any word, their attitude got worse. My impression of Hertz was extremely negative. They also took my credit card into a back room to make a copy, which took it out of my sight, and charged a $200 pre-authorization, despite this being a prepaid order! The real trouble started with the return. Given my experience with a domestic car rental company, I knew the return time could be lenient. Still, since this was an international rental, I reminded myself to be extra cautious. Including the grace period, the return time was supposed to be before 11:00 AM on 3.13. Here comes the interesting part: 1. On 3.13, Daylight Saving Time (DST) was in effect, so the clock was turned forward by one hour, meaning 11:00 AM was actually 10:00 AM. 2. My hotel reminded me about DST, so I left an hour early, considering the new time. 3. Despite rushing, I arrived at the downtown parking garage around 10:20 AM. The staff inspected the car for five minutes and confirmed a full tank, which I had filled twice the night before and the day of, just to avoid any issues. 4. At the counter, the receipt showed 10:33 AM, and I was told I’d be charged a $26.25 late fee since I supposedly picked up the car at 10:00 AM on 3.9. My reservation was for a return at 11:00 AM, so why am I being fined for returning at 10:25 AM, especially considering the DST hour loss? Despite my protests, it was useless. They had already copied my credit card, so I had no choice but to accept the loss and leave.

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Medium SUV | Chevrolet Equinox or similar
Reviewed: Wed, Oct 16, 2019
“Excellent service”
About Hertz: 9.0 /10
Excellent car experience very quick pick up useful information given by staff
About QEEQ: 10.0 /10
No

F.Lomas

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Compact | Nissan Versa or similar
Reviewed: Sun, Jun 17, 2018
“EASY rent cars lives up to the name. Very efficient/no hassle/ affordable car rental!”
About Hertz: 9.8 /10
Like: IVA, the Hertz rental agent at SFO was friendly, helpful and very efficient!

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