San Francisco: Lombard Street - Fisherman's Wharf - Chinatown - Outlet

Satisfied with the rental, although it wasn't the Mustang convertible I requested. Not happy with the return process, as they wouldn't wait for even 5 minutes.

The customer service still tries to sell other products.

Great! Absolutely fantastic!

The service was okay, but since it was my first time driving in the USA and I was unfamiliar with gas prices and how to refuel in the US, I didn’t choose to return the car with a full tank. From San Francisco Airport to St. Louis Airport is less than 400 kilometers, and according to the car type provided, we only used about 70% of a tank, but the rental company charged us $57.52 for fuel. At that time, this amount could fill more than two tanks. I raised this issue with the car rental customer service, but they said they couldn't handle it. In fact, it’s very easy to return the car with a full tank at U.S. airports. This is a reminder to other customers to avoid unfair charges.

I rented a Jeep on the website, but they gave me a Kia. Although the models are similar, I was still a bit disappointed at first. There was Chinese service in San Francisco, but the upselling took quite a long time. Nevertheless, picking up and returning the car was very convenient and quick.