Returning the car was very convenient. On the insurance company's recommendation, I purchased roadside assistance and ended up using it.

QEEQ made a mistake with the car model, but they offered me a special deal for the expected model. Hertz provided sufficient evidence proving the responsibility was on QEEQ's side.

The system clearly showed available cars, but the American girl insisted we upgrade. We specifically went to the parking lot to take photos as evidence, and only then did we get the Camaro. The old gentleman at the parking lot was from Guangdong and taught us how to open the convertible. Great service.

Very convenient and reliable, definitely my first choice whenever possible.

The customer service at the San Francisco branch isn't very stiff, but they do try to sell full coverage insurance, making it seem like renting through them is cheaper. Overall, it feels like HERTZ's service level is declining.