Still tried to upsell various things.

Not crowded, quite efficient

I waited almost an hour to pick up the car. I rented two identical cars, but was only given one of the reserved models. The other one, which was said to be the same class, was significantly shorter, making it very inconvenient. The car was handed to me without being cleaned, and the rear air conditioning was very poor in the hot California weather. The windshield wipers did not work properly, and the car lacked power. If I didn't compare the two cars side by side, it might have been fine, but the differences were too obvious. I requested a car change three times, but there were no available vehicles. Very disappointed, it seriously impacted my trip.

I booked a Grand Cherokee but got a Nissan instead. The quoted price was over $3500, but I was charged an additional $200 for a one-way rental fee.

1) The reserved car was not available; they said only SUVs were available and gave us a broken car. 2) They charged me nearly $200, claiming it was a deposit, but later it turned out to be a fee. 3) The total rental cost was over $5000, and the insurance and additional charges from the rental company cost another $4000. Not worth it.