San Francisco-Highway 1-Las Vegas-Los Angeles

The car was handed over to us without any inspection. During the 41-day rental period, we had to return to the store twice due to vehicle malfunctions. The waiting time at the store was several hours, and the replacement vehicles were progressively older. The staff at the store had a very bad attitude!

Friendly reception

1. Long wait times in line; 2. The attendant took advantage of us, selling us a toll pass for the San Francisco to Los Angeles route even though there were no tolls; 3. Wrong car model, we booked the more expensive Suburban but were told it wasn't available at pickup and given a Tahoe instead, with a promise to swap it the next day, which never happened over three days; 4. Strongly advise against choosing this company.

Unable to use a debit card for car rental. Each country has different understandings and uses for debit cards. If Zuzuche's website accepts my debit card for payment, then please let me use a debit card for car rental.

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.