The pick-up point was easy to find. Just take the light rail after exiting airport security. The Asian customer service representative was very friendly.

Picking up and returning the car was very convenient. Originally, I booked a mid-size SUV, but received a full-size SUV instead. Although the car had high mileage and my wife was not comfortable driving it, the staff quickly replaced it with two brand new Jeep Cherokees with only 7 miles on them. These new cars accompanied us for 4500 kilometers over half a month in the western USA.

Everything is hidden charges, and you can't refuse.

The service attitude was very good. They didn't have the Toyota I booked, so they upgraded me to a Buick 7-seater SUV for free and allowed me to return the car with an empty tank at no extra charge.

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.