The car is new and quite good.

1. Long wait times in line; 2. The attendant took advantage of us, selling us a toll pass for the San Francisco to Los Angeles route even though there were no tolls; 3. Wrong car model, we booked the more expensive Suburban but were told it wasn't available at pickup and given a Tahoe instead, with a promise to swap it the next day, which never happened over three days; 4. Strongly advise against choosing this company.

Good service

The waiting time was very long and the efficiency was low.

Picking up and returning the car was very convenient. Originally, I booked a mid-size SUV, but received a full-size SUV instead. Although the car had high mileage and my wife was not comfortable driving it, the staff quickly replaced it with two brand new Jeep Cherokees with only 7 miles on them. These new cars accompanied us for 4500 kilometers over half a month in the western USA.