Very convenient, took a shuttle bus directly to the pickup spot, showed my driver's license and credit card, inspected the car, and picked it up smoothly.

1. Long wait times in line; 2. The attendant took advantage of us, selling us a toll pass for the San Francisco to Los Angeles route even though there were no tolls; 3. Wrong car model, we booked the more expensive Suburban but were told it wasn't available at pickup and given a Tahoe instead, with a promise to swap it the next day, which never happened over three days; 4. Strongly advise against choosing this company.

I booked a Grand Cherokee but got a Nissan instead. The quoted price was over $3500, but I was charged an additional $200 for a one-way rental fee.

Pressured to buy insurance

Very good