もう二度とレンタカーを借りない

金本さん

Czech Republic

Reviewed: Fri, Jun 30, 2017

About Europcar: 2.0 /10

まず、車を受け取る際に誰も点検をしてくれなかったため、エンジンの故障に気づかず、高速道路で車を受け取ってから20分後にエンジンが煙を吹きました。もっと深刻な状況であれば火災も起きる可能性がありました。また、車には三角標識も装備されておらず、故障時に書類に記載されていた電話番号に電話しても応答がありませんでした。約1時間後にようやく応答があり、適切な道路救援もアドバイスも受けられませんでした。さらにスタッフが英語を話せず、コミュニケーションが取れませんでした。その後、道路救援を受けるまでに4時間以上かかり、車の交換にさらに約1時間かかりました。車を返却する際には、以前の故障は私たちの責任ではないと言われましたが、車を返してからほぼ1か月後に、この故障が私の責任であるとされ、機械の故障ではなく私の操作によるものとされました。何の証拠もないまま、人為的な操作が原因とされ、1200ユーロが差し引かれました。現在もアフターサービスに連絡していますが、問題は解決していません。

Opel Meriva or similar

A 2-day rental of 1 people

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Madge Walter

Czech Republic

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Reviewed: Thu, Aug 2, 2018

“Prague - Brussels”

About Europcar: 6.0 /10

Average attitude, not detailed in introduction. Slow refund of deposit. No contact with the return office.

Heloise Esther

Czech Republic

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About Europcar: 8.0 /10

All the car rental companies are in one building next to the airport. You handle the paperwork on the first floor and then go to the second floor for the cars. The whole process was quite fast, and the staff were very professional. But! I booked a Mercedes! A Mercedes! And they gave me a Citroen!! Besides going to Prague, I was going to Germany! I specifically booked a German car! And you give me a French car!! Also, the entire parking lot is 80% full of German cars, mainly Mercedes! But they gave me a Citroen! Unhappy, I went back to the counter to negotiate again, but the staff said that the cars had been pre-arranged and couldn't be changed now! This isn't the first time this has happened! Last October, I went to Morocco and booked a Jeep Wrangler, but they gave me an Audi sedan!!! I wanted an off-road vehicle for the desert! And you give me a sedan! What does that mean? I specifically chose an off-road vehicle! Specifically chose the Jeep Wrangler! You didn't give me a Jeep Wrangler! Didn't even give me an off-road vehicle! Do you think car renters are people with no requirements, and any car will do? A car is a very important part of the journey! Can you not be so arbitrary? Yes, you'll say the terms state that they may substitute a similar-class car, I understand! That's why I didn't complain last year. But now it's the same situation again! I feel like choosing a car model while booking is meaningless! Because you never know what they'll give you when you get there!!! And at that moment, you just have to take what you can get!

Michael Marner

Czech Republic

1 days rental

Reviewed: Tue, Jul 3, 2018

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About Europcar: 8.0 /10

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About QEEQ: 8.0 /10