The car model I booked was not provided at pick-up.

Couldn't reach customer service in the US; the line always says: 'Currently serving other customers, please wait patiently!' This was quite disappointing. Additionally, the car was old and had obvious lack of power!

There was a good range of cars available when I arrived. The bodywork had a couple of small scratches which I had to point out but the staff were happy to log them. Vehicle itself was in good condition. On return, there were no quibbles and the process was quick and easy. Staff at both pickup and return were helpful and friendly.

Price drop worked great. Didn't have any problems with the rental voucher.

Like: Brand new car in exelent condition, easy pickup and drop off procedure, no extra fees. Got what i expected

Like: The guy in Vancouver was super friendly!
Dislike: I was not aware at what point the balance would be deducted but that is probably more my fault because I don‘t often rent cars.