Traveling along Route 1 east of Reykjavik, visiting various attractions, then heading to Hofn and re

The store is a bit far from the airport. When I went to the store to pick up the car with my pre-order, I was told there were no cars available and that they would refund me. Of course, I couldn't accept this, so I discussed the possibility of upgrading the car model. The store said there were no upgraded models available either. I then suggested going to their parking lot to check, and the staff accompanied me. Unexpectedly, a Hyundai SUV had just been returned, so I insisted that the store rent me this recently returned car. The staff eventually agreed. The most frustrating part was that when customers go to the store at the agreed time to pick up their car, they are told there are no cars available. The store doesn't proactively find a solution but instead directly proposes a refund, completely disregarding the customer's prior booking.

When renting the car, they only looked at the English translated document, not the driving license. Downside: They provided a car that had been driven for over a hundred thousand kilometers, which had high fuel consumption and scratches all around. I requested a replacement, but they said there was no car available. Upside: You don't have to worry about further scratches, it has a large space, is heavy and stable. The car inspection upon return was very thorough.

Poor attitude.

When we arrived at the store, they said the car model we booked was unavailable, and they gave us a car they said was of the same class. There was a CRV in the store, and we asked why we couldn't have that one. The staff explained that it had already been reserved. I had also reserved weeks in advance, but perhaps the other person reserved earlier. Although we didn't get the familiar model we booked, we were not particularly happy. But at least the car was in good condition and had no issues, so it was a happy ending overall.

At pickup, they proactively pointed out existing scratch locations, and at dropoff, there was staff available early to check the car.