After picking up the car in Los Angeles, we drove to Palm Springs, Las Vegas, and then toured around

Very good

The service attitude was quite average. During the process, the staff kept talking on their mobile phones and were constantly trying to upsell me to upgrade the car model. Although the rental company claimed to provide a car similar to the Grand Cherokee, that was not possible in the US. Upgrading to a Grand Cherokee required an additional cost, and I ended up with a Hyundai Santa Fe. If I wanted a Grand Cherokee, it would have cost an extra $30/day. A friend of mine, who followed the same route but arrived at a different time, was quoted $50/day for the upgrade. I arrived at the rental location at around noon in Los Angeles, and there were very few car options available. Most of the available cars were small SUVs with over 20,000 miles on them. The Santa Fe could hold four 26-inch suitcases. Overall, the car rental experience was very average and not very satisfactory.

The service was fast, and the staff were very friendly.

The airport shuttle bus takes you directly to the location, which is very convenient. The store has many self-service machines for picking up the car, making the process very easy without long lines. You print out a slip, and a dedicated counter will handle the process. They don't constantly push insurance, and the staff is very friendly.

the car I reserved was never there in the first place so I was quite frustrated because I was with my boy and pregnant at the sametime yet fortunately someone just dropped off very similar size vehicle of I reserved so I picked it up right away was content while driving (the one I reserved was grand cherokee one I drove was Nissan Murano) staff said there would be similar size vehicle out there in the first place but there was almost none until I pick up Murano