Trip went smoothly, but concerns about third-party damage insurance affected my mood!

We were upgraded and it was a hybrid so great on gas.

Price drop protector didn't work but got an upgrade

Okay

The staff at Auckland Airport are of Indian origin, so communication was a bit challenging. The pickup point is a 7-minute walk outside the airport.

Didn't inform about hidden charges, provided a diesel car

The website clearly stated that with a Chinese driver’s license and a translation, we could pick up the car. We even got the translation through the rental site, but the rental company didn’t recognize it! We spent over half an hour trying to explain, but they still refused to give us the car, saying our translated license wasn't valid. We previously used this translation for a whole South Island trip, and Hertz accepted it without issues. Hence, I’m not sure if this is a problem with the rental company or the communication on the rental website. It seriously disrupted our plans and cost us a lot in taxi fares!