Goldcar at Toulouse Airport fell very short of our expectations. The lady at the Goldcar desk had only one mission, and that was to get us to buy extra insurance. I politely advised her that since I held an Excess Car Insurance policy I felt I was fully covered and did not need anything extra. She was insistent that this would not be enough and that without a payment of at least €138 (more than the cost of the car hire itself!) we would be worse off. She used the most incredible scaremongering tactics to try and get us to buy into the unnecessary insurance. In 30 years of hiring cars I have never experienced such dreadful and unprofessional behaviour at a car rental company. The pick-up process took a very long time as the lady went on and on about how much we'd have to pay if we didn't take the extra insurance. She was clearly annoyed that we did not take her "advice". The whole experience was dreadful. I would not have expected to deal with a company like Goldcar having booked my rental car via EasyRentCars.

L'agent était un vrai requin commercial, il nous a presque forcé à prendre leur assurance à 50€ par jour et était très désagréable lorsque nous avons refusé. J'ai aussi été débité d'un montant de 50€ pour soi-disant un kit de secours manquant (que nous n'avons jamais vu ni utilisé) - quand on a vu les commentaires sur internet on a compris qu'on était pas les seuls a avoir vécu cette expérience - je ne relouerais jamais chez eux!!

Car had quite a few damages, some of which weren’t listed but staff happy to review before we took the car. Still waiting for deposit to be returned- staff advised it could take up to a week which is quite a long time to be out of pocket more than a thousand euros, especially when it was only a small car we hired for 4 days.

A bit strange that AXA insurance documents in Hong Kong dollars, given that we paid in GBP and euros. Unable to give an accurate idea of deposit amount which left us unprepared at the desk.

Wouldn't take my credit cards and asked for debit card deposit. Then was told that fees and conversation rates would almost equal upgraded insurance and that I might as well upgrade insurance. Seems dodgy...

Firts of all we have a huge problem because Gold car litetally robbed us. I need you solve my rental because they charged us 10 times more of what se have reserved at my credit card.