CAR RENTAL REVIEWS ON GOLDCAR AT BORDEAUX AIRPORT, BOD

We could not process the €1,100 deposit on any of our credit cards- so forced to buy the €300 premium insurance. After car hire finished we were sent a bill for €106 for cleaning fee and let delivery.... this was NOT communicated to us before we took the car hire. So for a $200 car hire we have now payed in total $800 !!!! This is ridiculous. And something we simply cannot afford. We will be contacting our credit card company to dispute the final charge. And very disappointed with this experience. Alan and elizabeth peacock

Wouldn't take my credit cards and asked for debit card deposit. Then was told that fees and conversation rates would almost equal upgraded insurance and that I might as well upgrade insurance. Seems dodgy...

Le système de prise de ticket avec des A B et C rend incompréhensible l'avancée de votre tour dans la file. Dans la mesure où il s'agit de l'heure d'arrivée qui déterminé le passage ne faire qu'un numéro d'ordre. De p'us il n'y vait que 3 personne pour le guichet ce qui était insufisnt

Counter staff and pick up staff were very helpful.

Worked well for me.

Super service, surclassement de la voiture, aide lors d’un incident rapide et efficace, remplacement du véhicule immédiatement pour un similaire.

Terrible customer car on collection outside at cars & cleanliness of car really bad!

Good

Long queue for desk.No car available when we went to desk. Spent around 40 minutes with attendant( very nice but dealing with a car shortage she didn’t create) New car finally arrived, total time probably 90 minutes. Discovered after 3 days that spare tire had been removed, only a small compressor no emergency aerosol Majority of our journeys were autoroute and we would have been stranded if we had a puncture. Gold car staff did not tell us this at pick up and on return said we would have to drive on flat tyre until at a service station Very dangerous advice not to mention destruction of tyre and wheel. Disappointing experience having had Gold car for last 4/5 rentals

bonne petite voiture qui passe partout et ne consomme rien.en plus elle est mignonne.

rien à dire, le service est parfait et tout se passe au mieux. mention spéciale au système qui permet de baisser le tarif automatiquement.

The car was more than 55.000 km but the engine was very good and I enjoyed to drive it for 10 days Goldcar staff was very good and pleasant in difficult conditions The price was nice

No comment

Plus de deux heures pour récupérer la voiture, on a été obligés de partir sans car nous étions attendus ! Nous avons été obligés de payer un taxi !!!! Nous étions le numéro 109, au bout de deux heures, le numéro appelé était le 51... Le personnel passait plus de 30 minutes par clients, inadmissible !

On arrival to collect the car I was told incorrectly that I had no insurance and had to buy some. This was incorrectly sold to me as I had basic insurance. I tried to cancel but was told to contact them directly which I was unable to. Plus the pin card machine didn't work so an additional amount was debited to my card as a "holding deposit" in case I returned the car without a full tank of petrol. So basically 212 euros later I was able to get on my way. Very unhappy with how the man on the desk lied about the insurance. I am still waiting for the deposit to be credited back again.

Equipe parfaite. RAS

J'ai fait la queue debout pendant deux heures avant d'atteindre le guichet, un des employés a été très désagréable avec les clients qui attendaient. C'est inadmissible.

Very helpful staff. Very quick process to hire.

La voiture n'est pas propre extérieur et intérieur à la réception,les marques du véhicules n'étaient pas toutes renseignées, le siège auto de mon enfant n'était pas en place, le GPS était en langue germanique PS: le réceptionniste pour la récupération du vehicule a été formidablement

The guy at the Golden car, Bordeaux airport was very unprofessional I would say, bully. It all started when I said that I was not interested in buying a new excess car insurance, as I already had a third party one. He criticized me and insisted over and over to buy a new one from him, after more than half an hour of discussion with him, he said that I would very likely have an accident, that my insurance was not good, that they would not pay me back and so on (my wife at some point left the counter as she could no longer handle it) He said he would not tell me where the car was, that I had to figure out myself as I did not buy the insurance, so he wouldn't care about me. He told me that in addition to having to find the pick-up location and the car I had to mark any damage and come back, otherwise, I would have to pay for any damage and show me the list of prices of different car parts. I had to go to the pick-up location and mark all damages present in the car, that included a broken mirror, and come back, all this took more than one hour, We left the airport feeling insulted, distressed and upset.

Personnel au guichet et au retrait véhicule très sympathique. Voiture propre et en bon état. Pas performante mais fait le job. En revanche, presque 1h20 pour retirer mon véhicule car attendu plus de 45minutes pour un siège bébé manquant. Alors ce message s'adresse à la manager de gold car Bordeaux mérignac L*** J****, quand on réserve 3 semaines à l'avance le fameux siège c'est pour que le Jour J il soit disponible et prêt. Ça évitera l'énervement d'attendre plus de 45 minutes avec un bébé de 5 mois fatigué dans le bras. Mauvaise expérience clairement dès l'arrivée.

Car had quite a few damages, some of which weren’t listed but staff happy to review before we took the car. Still waiting for deposit to be returned- staff advised it could take up to a week which is quite a long time to be out of pocket more than a thousand euros, especially when it was only a small car we hired for 4 days.

A bit strange that AXA insurance documents in Hong Kong dollars, given that we paid in GBP and euros. Unable to give an accurate idea of deposit amount which left us unprepared at the desk.