This is my first time renting a car abroad. I didn't purchase insurance on the Zuzuche App, but when I arrived at the shop, the staff told us that without insurance, we would have to pay for any personal incidents. So, we ended up buying a rather expensive insurance from them.

The service at the store was excellent. The car provided was very new, less than 10,000 kilometers, and very clean. When returning the car, the fuel gauge did not show full because the C3's gauge had some issues. After explaining this to the lady at the store, she was very helpful and had a great attitude. She processed the return for us immediately, and the speed was super fast.

Didn't explain the drop-off location clearly.

The Budget car rental shares the same counter with AVIS. The lady who assisted with the rental process was very professional and to the point. The young girl who handled the car return was friendly and helpful. Great experience!

Hopefully they will improve on their service.one and half hours to get a car and the car I was given was dirty.