Friendly service and thorough introduction

Service was average, can't compare to our later experiences with European car rentals!

There were long queues and the store was not big enough, but everything else was satisfactory.

They kept insisting that I buy insurance, even though I remember already purchasing zero-deductible insurance on your website. They also mentioned my deductible was 1300 euros.

When picking up the car, the staff told me that they didn’t have the C-class I reserved, but only the E-class, which would cost an additional 91 euros. I confirmed multiple times whether it was 91 euros per day or in total, and they assured me it was a total of 91 euros. However, when returning the car, I was charged over 300 euros because it was actually 91 euros per day. There was no place to dispute this, and I felt cheated! There will be no next time.