Due to a minor accident, we had to switch cars and paid quite a bit for the repairs.

The pick-up and drop-off process was very convenient, and the car was in good condition.

Auto pickup was very convenient, but the return time was quite long. It could be because it was night and only one counter was open.

Easy return, quick pickup, had to queue for paperwork

Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.