New York - New Haven - Boston

The prices for different car models online are different, but the payment and model at pick-up were the same. My language skills are not good, so I just managed to get by.

Everything went smoothly

The vehicle was good. I booked a Hyundai Santa Fe but received a comparable Chevrolet with less than 4000 miles on it. The Alamo in New York is not very large, just a single counter. You can pick up the car by yourself. The staff might try to upsell a bit but it's not very forceful. Overall, the impression was good.

This was a terrible rental experience. 1. When picking up the car, the customer service insisted on a credit card. The system showed both my ICBC Mastercard from China and my U.S. VISA card as debit cards. However, I have used these cards at other rental companies, even at ALAMO, without any issues. 2. They required a flight number to the destination. I work and study at the destination, so I don't have a flight number. Even showing my work ID didn't help. We argued back and forth over these two issues, wasting a lot of effort and time.

The service at Alamo was terrible. They immediately tried to sell me additional services. When I declined their suggestions, they deliberately wasted time and were very inefficient. Renting a RAV4 was not cheap (compared to a Grand Cherokee), but they didn't have that car. I could only choose between an older model Small Cherokee and an outdated KIA. Very disappointing!