Great Ocean Road

Jeffrey Carnegie

Australia

Reviewed: Tue, Feb 27, 2018

About Hertz: 4.0 /10

On February 22nd, I accidentally left my camera in the car when leaving Melbourne Airport. I contacted the rental company through Zuzuche and they reported that they were unable to reach the rental company. Despite multiple suggestions to try other contact methods, Zuzuche's customer service was rigid and handled the situation poorly, causing us to miss the best time to recover the camera. After five days, on February 27th, they informed us that the rental company staff were on vacation, hence the delayed response, and they claimed they found nothing. I am very dissatisfied with this; Zuzuche is unreliable in critical situations.

1 days rental

Relevant Reviews on Hertz AVALON APT

Elizabeth Longfellow

Australia

1 days rental

Reviewed: Tue, Apr 10, 2018

“Melbourne to Great Ocean Road to Melbourne”

About Hertz: 2.0 /10

No staff at the counter, waited a long time for both pickup and drop-off

Andrew Robinson

Australia

1 days rental

Reviewed: Sat, Feb 10, 2018

About Hertz: 6.0 /10

The Hertz at Avalon Airport is very easy to find, it's the first one you see when you exit. However, the service is not impressive. Usually, there is no one around, and it took a lot of effort to find someone. When I finally did, he told me that it wasn't his working hours and he was just there to pick up his stuff. Besides the scheduled pick-up time, there's no one there, even for returns. You just leave the keys on the counter. Whether there is someone or not isn't the issue; the problem is that the car handover requires someone to inspect it. Otherwise, any future scratches or damages are hard to clarify. A week has passed, and I still haven't received my deposit or receipt.