Melbourne - Great Ocean Road - Ballarat - Penguin Island - Melbourne

No staff at the counter, waited a long time for both pickup and drop-off

The Hertz at Avalon Airport is very easy to find, it's the first one you see when you exit. However, the service is not impressive. Usually, there is no one around, and it took a lot of effort to find someone. When I finally did, he told me that it wasn't his working hours and he was just there to pick up his stuff. Besides the scheduled pick-up time, there's no one there, even for returns. You just leave the keys on the counter. Whether there is someone or not isn't the issue; the problem is that the car handover requires someone to inspect it. Otherwise, any future scratches or damages are hard to clarify. A week has passed, and I still haven't received my deposit or receipt.

Pickup was very fast

Despite my flight arriving after 10 PM, which was after store hours, there was still staff waiting for me to pick up the car! Thank you so much!

Dislike: When i received the booking confirmation, I was confused by the address (avalon airport in Victoria) as it didn't say Victoria at all. I was very concerned that I had booked at some other avalon airport in the world. The only way i could check that i had the right place, was to google avalon airport Victoria, and it said it was in Beach Road, so i presumed that i had the right place after all.