Very Convenient

Very good

I had already paid the fine for illegal parking and showed them the receipt, but they charged me again. It has been almost 2 years and I still haven't received a refund. It's really frustrating.

The staff at the rental company knew I completed the rental process through the self-service machine without needing to queue, saving me a lot of time.

The number of airport shuttles is relatively fewer compared to other companies, but everything else is great. The self-service kiosk for picking up the car is very convenient.

The American rental process and efficiency are quite high, but due to peak times, the staff were busy selling insurance, resulting in a wait time of over an hour. We arrived at 4:30 PM and got the car close to 7 PM, which was quite exaggerated. Additionally, the pickup process was a bit chaotic as the car model differed from the order, and it wasn't clear if the car was in the same class. The external staff were few and couldn't provide a clear explanation. The car condition was just average; you have to pick one yourself. The return process was efficient. We arrived early, afraid of delays, but the return process was very fast.