Driving in the Bay Area

The car matched the online photos, procedures were simple. Easy pickup.

Great service and very attentive. Quick pick-up and return. Highly cost-effective. Highly recommend!

Great service at the store

The clerk forcibly insisted that we buy third-party insurance, claiming it was required by California law. I checked online and found no such law. The Asian clerk began to stall and refuse to complete the transaction. I mentioned that I had rented a car from this Alamo location five days ago with no such requirement, and the clerk became hesitant but still did not verify the law with a manager or provide us with any documentation. The whole incident was very unpleasant. I hope that in the future, Zuzuche improves their system to inform renters in advance about necessary insurance requirements at the rental location, preventing forced sales.

The staff at the store were dedicated, responsible, and enthusiastic. They provided detailed information about the car condition, vehicle usage, breakdown alerts, and driving tips in the US. Renting a car in the US is very common, but the rental process itself is quite interesting and enjoyable!