Eastern USA, Boston - New York - Rhode Island - Acadia National Park - Boston

It was okay. Parking in Cambridge is particularly difficult and I received a fine. The rental company did not agree to deduct it from the deposit, so I had to go to the Cambridge Traffic Management Center to pay the fine myself!

They added extra insurance without explanation (I had already purchased it during the booking and provided it along with the rental reservation form). They also switched to a fuel-empty return policy without asking. During the pickup process, the staff barely spoke five sentences to me, mainly urging me to sign the contract without showing me the specific terms. It was a deceptive transaction and a very unsatisfactory rental experience. I won't rent from AVIS again.

The elderly gentleman at Avis was very nice, but they often don't have the specified model. Upgrades cost extra. If it's not our fault the model isn't available, we might get a free upgrade depending on our attitude. Unfortunately, this time we paid more and got misled.

I needed to pay extra that I wasn’t expecting. Insurance I believe. They also didn’t ask for extra drivers so I forgot to do it at the counter.

Got the Old car (Old model more than 7 year ago). The car doesn’t support any new infotainment system (ie. Apple Carplay, Andriod Auto) or bluetooth connection.