The queue time was not long, but taking the car took quite some time. Additionally, the credit card machine had issues. We had to try three or four different credit cards before realizing it was their machine's problem. Then we had to wait for another machine, which took nearly an hour.

Perfect

Staff's English isn't great, but their service attitude is fine.

Communication was not very smooth. Basically OK, but the wait time was indeed a bit long, possibly because they needed to clean the car. However, they should have prepared it in advance! The reservation indicated a Honda Pilot or similar model, but we actually got a Honda BRV, which is two levels lower.

Like: Efficient and good condition vehicle
Dislike: Site and hire company to be clearer about debit/ credit card requirements. Almost impossible to contact easyrentcars if there is a problem, so best book direct.