Like: Staff was efficient and very courteous.
Clean, low cost office and grounds for incredibly
low cost of car rental. Dislike: The limited free mileage of 200 kilometers made me have to keep that in mind the whole trip, so it limited my trip.
“Overall good. The inflexibility of EasyRent to help make a small adjustment is a concern”
About Routes:8.3/10
Routes staff were very helpful. One piece of feedback is about winter tires and chains, it didnt come up in the conversation during pick up and turned out they are required by law in many areas of British Colombia during winter. Not having them results in fines, Would be good for the staff to highlight this. OR for the Easyrent website to also highlight this and offer it as an option.
Shuttle was too small to accommodate all customers so we were left on the curb with a baby. That said, the staff were friendly and accommodating. Price was very good.
About QEEQ:10.0/10
Fantastic service, 2nd time used and both outstanding experiences, with exceptional value rental cars.
Had a long wait for pickup from airport
Was offered a car that had a cracked windscreen and still to be cleaned I refused that car I enquired about another car on the lot was told it was unavailable. Eventually got another vehicle sitting on the same lot!!!
Like: I was surprised what that I paid so little for a good car. Everyone else was 2 times as expensive. Dislike: Nothing
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Customer Service
Best price by far, no frills.
Dislike: The limited free mileage of 200 kilometers made me have to keep that in mind the whole trip, so it limited my trip.
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