“PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency”
About Routes:3.0/10
The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!
“Great car, was a smooth drive and very comfortable”
About Routes:10.0/10
The rental company took over an hour just to issue the car.
I was very happy with the car and the price but the length to wait was horrible as I just came off a 10 hour flight woth 2 kids and then had to wait an hour just to pick up the car
About QEEQ:10.0/10
Very smooth process. Will definitely use it again.
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Customer Service
Pick up and drop off very slow and directions confusing.
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