The car pickup process took two hours. The actual pickup was in an underground garage with dim lighting, making it impossible to see small scratches on the car.

The staff was very nice and patient. They used translation software to communicate because their English was not good. There was no forced insurance; I bought super insurance from QEEQ.

The car rental company's service was quite good. The Rome rental location was easy to find, but the drop-off point at Milan Airport was poorly marked, it can only be described as a trap!

Hertz upgraded us to a bigger better car, but in Italy that can be a curse with small roads. We were told that that if we didn't take the bigger car we would have to downgrade to a smaller vehicle than the one we booked which would not have suited us. Also the counter staff member was very pushy trying to sell the roadside assistance & return empty option and blantantly lied about the price of diesel near the airport

Fabulous value

The car is very good condition. We got updated for free. Staff is nice but a bit hard to find the rental office in Rome city center.

I got the cheapest price from here.