London-Bath-Liverpool-Lake District-Edinburgh-Whitby-Cambridge-London

We booked a Mercedes Vito but were given a Fiat. Later, we upgraded to an automatic Volkswagen Transporter for 7 people. The rental company demanded an exorbitant upgrade fee of 2000 pounds (an extra 190 pounds per day!) which was even more expensive than other companies' rental fees for a 9-seater automatic at the same time! However, since we had already paid for the manual car, we had to upgrade with them... The vehicle already had several scratches, but they weren't all recorded on the inspection sheet. When returning the car, the company charged us an additional 450 pounds for a minor scratch on the roof. It feels like this company exploits customers to claim insurance. Will never use this company again!

Forcing insurance sales, rude if you don't buy, difficult return process, finding faults

1. Constantly pushing insurance sales. 2. Gave the car with no fuel, only 1/6 left, but sneakily wrote 1/4 on the form. 3. When returning the car, they noticed I had no insurance and deliberately made two new scratches, forcing me to pay £388. I checked the car an hour before returning it and found no issues. During the inspection, the staff didn't inspect the car with me. There was no one to reason with when the problem occurred. 4. This company feels very unprofessional. Though the prices are cheap, they profit by upselling and tricking customers. Another customer at the car pick-up was scammed out of over £500 for scratches because they didn’t buy insurance.

I do like the Fiat 500, so it's a shame they've sent them back to the car lease co and now have Toyotas instead

No problem with booking.

WE HAVE STILL NOT RECD THE TRANSFER MONEY WHICH WE PAID FROM AIRPORT TO HOLIDAYINN GREEN MOTION SITE WHICH WAS ASSURED BY GREEN MOTION