Cancun to Merida

Sam Dewar

Mexico

Reviewed: Thu, Mar 1, 2018

About MEX: 8.0 /10

The car rental service was decent, but I have major issues with QEEQ. I had a bad experience on my first time using QEEQ to book a car. I had paid all the fees to QEEQ, but at pickup, the system couldn't find the one-way fee. After a lengthy discussion, QEEQ asked me to pay upfront, saying they would refund me after I return the car. It's been over a week now, and there's been no progress! Why should I have to pay this money? Shouldn't QEEQ cover it? It's not just me, my friend also booked a car, and when they went to pick it up, there were no cars available. We had to rent from another company, and QEEQ didn't refund the fees.

1 days rental

Relevant Reviews on MEX Cancun - Airport - Mex

Giles Geoffrey

Mexico

1 days rental

Reviewed: Thu, Apr 5, 2018

“Cancun - Chetumal (left the car at the hotel to visit Belize City for 2 days, then returned to pick”

About MEX: 8.0 /10

The service attitude was good, but the process took around 20 minutes, and the wait for the car was longer. According to the QEEQ contract, the car should have had a full tank of gas, but it was empty, and the fuel light was on.

Antony Delia

Mexico

1 days rental

Reviewed: Mon, Oct 10, 2016

About MEX: 4.0 /10

The store location is quite good.

Nathan Thomson

Mexico

1 days rental

Reviewed: Sat, Feb 24, 2018

“Cancun, Chichen Itza, Pink Lake, Tulum.”

About MEX: 2.0 /10

From the airport booth check-in to picking up the car at the main office took a total of 2 hours and 37 minutes. The shuttle speed was acceptable, but we were mainly delayed at the counter for the paperwork and car pickup process. During this time, many employees went home after work, and despite so many customers waiting in line, there was no action from the management (we couldn't even see any managers). The car rental system had issues: the rental contract was printed in a graphic mode that made the lines unclear and the text small and hard to read. The counter staff did not inform me whether the return location was the same as the pickup location, so I had to rely on Google Street View afterward. Later, when exchanging cars, I saw a sign at the entrance indicating to drive another hundred meters west. It's been a week since I returned the car, and I still haven't received the deposit refund. The second time I rented a car, I specifically asked the reception staff about this issue; she said the refund would be processed upon check-out, but in reality?

About QEEQ: 8.0 /10