MEX CAR RENTAL REVIEWS

Me gustó mucho la experiencia

Muy útil y recomendable

Muy buen servicio. La asesora Carmen muy atenta y servicial.

Plataforma muy intuitiva, facil de reservar.

Pretty bad. The main problem is that the car we rented, was not available even after paying in advance. And they offer a down grade. Refused to give any similar or higher grade car. It was like a joke. At the end, they told me if I didn’t like what they had, I could leave. Like a joke. The guys at drop off, were great! Very kind!

Tijuana is different from other places like Monterrey in Mexico; you have to pay for basic insurance upon arrival.

Satisfied

Fue bueno

Me vendió un seguro q no fue válido cuando reserve el coche.

PÉSIMA EXPERIENCIA, comprendo que mi reserva fue hecha bajo otra agencia, y no me hicieron válido mi aseguranza previamente pagada con la renta de mi auto, tuvimos que pagar otro seguro o sea otros 4,000 de los que ya habíamos pagado, el personal fue súper grosero, pedimos servicio, tardaron más de 2 horas en hacernos entrega del auto! El depósito de seguridad aún no me lo devuelven!.

Considero bastante desagradable mi experiencia en esta ocasión, en QEEQ me ofrecieron pagar una seguranza para poder rentar el vehículo, pagué una aseguradora por cada día. Vaya sorpresa que al llegar a la agencia, me dicen que ese seguro No me es válido, que debo de pagar otro seguro ya que si no lo pago no me podían hacer entrega del auto. Les mostré la póliza del seguro pagado y no me lo hicieron válido por lo cual tuve que pagar otros 4,000 por otro seguro. PÉSIMA EXPERIENCIA, el personal fue sumamente grosero.

Good

The rental company is quite formal. Other than not providing the reserved Nissan car, everything was fine, and they didn't push hard on insurance sales. The car return process at 5 AM was also very smooth.

The car met my expectations, but finding the shuttle to the rental office was difficult with no signs for the Mex shuttle at the airport. It took over an hour at the office to get the car, and they insisted I pay extra for their insurance despite having AXA. They criticized AXA, saying claims would be delayed. They took many photos of the car and said I'd be liable for any damage. When returning the car, they seemed determined to find damage. They claimed a minor scratch on the right rear door, not in their original photos, but lighting and angles made it hard to verify. Their behavior left me very disappointed.

Apesar dos inúmeros cometário negativos no Google, a locação transcorreu sem problemas.

Foi eficaz em comunicar a empresa o meu atraso devido a lentidão na imigração.

It's okay, there's English service.

El vehículo estaba muy chocado, raspado, con alarmas de motor (check engine), sensor de llanta, ruido en eje trasero, manchada las vestiduras.

Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.

Tries to help resolve the issue, and followed up regularly. They were really good.

El personal de mostrador de MEX fué muy amable y atento a mis preguntas. El servicio de recepción y entrega del vehículo fue rápido

Plataforma fácil de utilizar y con buenos descuentos por ser miembro Diamante

QEEQ's service is excellent, highly recommended.

Overall, we are satisfied, but the insurance sales pitch took a long time. We repeatedly emphasized that we had already purchased additional insurance, and only then did we get the car.

La chica del mostrador quevnos atendio un poco malumorada, nos vendio forzozamente un seguro de auto extra que porque el seguro no iva incluido en nuestra reserva con QEEQ.COM

Todo muy bien aunque tubimos que pagar ese seguro extra a un asi el precio es bueno de otra manera ubieramos pagado mucho mas.

Customer service was very poor, and they forced us to buy insurance.

The service attitude was very good, but they still tried to sell me insurance.