PÉSIMA EXPERIENCIA

Valeria Arana

Mexico

Reviewed: Thu, Nov 14, 2024

About MEX: 3.0 /10

PÉSIMA EXPERIENCIA, comprendo que mi reserva fue hecha bajo otra agencia, y no me hicieron válido mi aseguranza previamente pagada con la renta de mi auto, tuvimos que pagar otro seguro o sea otros 4,000 de los que ya habíamos pagado, el personal fue súper grosero, pedimos servicio, tardaron más de 2 horas en hacernos entrega del auto! El depósito de seguridad aún no me lo devuelven!.

About QEEQ: 10.0 /10

Considero bastante desagradable mi experiencia en esta ocasión, en QEEQ me ofrecieron pagar una seguranza para poder rentar el vehículo, pagué una aseguradora por cada día. Vaya sorpresa que al llegar a la agencia, me dicen que ese seguro No me es válido, que debo de pagar otro seguro ya que si no lo pago no me podían hacer entrega del auto. Les mostré la póliza del seguro pagado y no me lo hicieron válido por lo cual tuve que pagar otros 4,000 por otro seguro. PÉSIMA EXPERIENCIA, el personal fue sumamente grosero.

Reply by Qeeq:
Thank you for choosing QEEQ and for sharing your experience with us. We sincerely apologize for any confusion caused by your purchase of insurance at the counter. It has come to our attention that you had already acquired AXA insurance through our website, rendering duplicate coverage unnecessary at the counter. To avoid any superfluous expenses, we kindly request that you present the AXA insurance letter when collecting the car to decline any additional protection. Should you require further

Small SUV | Toyota Rush or similar

4 day rental

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A.RIVERA RAMIREZ

Mexico

9 day rental

Intermediate | Nissan Sentra or similar

Reviewed: Mon, Nov 4, 2024

“Valor por tu dinero”

About MEX: 10.0 /10

El personal de mostrador de MEX fué muy amable y atento a mis preguntas. El servicio de recepción y entrega del vehículo fue rápido

About QEEQ: 10.0 /10

Plataforma fácil de utilizar y con buenos descuentos por ser miembro Diamante

Beverly Locke

Mexico

1 days rental

Reviewed: Wed, May 15, 2019

“Mexico-Yucatan Peninsula-Cancun-Merida-Pink Lake-Chichen Itza”

About MEX: 10.0 /10

MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.

About QEEQ: 10.0 /10