MEX, Cancun Airport Car Rental

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Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Nissan March
Economy
US$ 12/day
Rent a car
- Collision Damage Waiver & TP
Kia Rio
Economy
US$ 12/day
Rent a car
- Collision Damage Waiver & TP
Hyundai Grand i10
Economy
US$ 12/day
Rent a car
- Collision Damage Waiver & TP
Hyundai Elantra
Compact
US$ 12/day
Rent a car
- Collision Damage Waiver & TP
Hyundai Accent
Economy
US$ 12/day
Rent a car
- Collision Damage Waiver & TP
Chevrolet Onix
Economy
US$ 12/day
Rent a car
- Collision Damage Waiver & TP
Toyota Yaris
Economy
US$ 12/day
Rent a car
- Collision Damage Waiver & TP
- Kia Forte
  US$ 12/day
- Nissan Sentra
  US$ 14/day
- Kia Soul
  US$ 21/day
Show other 35
Fold up
- MEX Cancun Airport(CUN) Nissan Kicks Rental
  US$ 21/day
- MEX Cancun Airport(CUN) Toyota Rush Rental
  US$ 21/day
- MEX Cancun Airport(CUN) Toyota Avanza Rental
  US$ 21/day
- MEX Cancun Airport(CUN) Nissan X-Trail Rental
  US$ 23/day
- MEX Cancun Airport(CUN) Hyundai Tucson Rental
  US$ 23/day
- MEX Cancun Airport(CUN) Toyota RAV4 Rental
  US$ 23/day
- MEX Cancun Airport(CUN) Chery Tiggo Rental
  US$ 24/day
- MEX Cancun Airport(CUN) Toyota Hiace Rental
  US$ 44/day
- MEX Cancun Airport(CUN) Jeep Grand Cherokee Rental
  US$ 54/day
- MEX Cancun Airport(CUN) Jeep Wrangler Rental
  US$ 85/day
- MEX Cancun Airport(CUN) Toyota Sienna Rental
  US$ 93/day

MEX - Cancun Airport Information, Car Rental Instructions & Policies

Address

AEROPUERTO INTERNACIONAL DE CANCUNCARRETERA CANCUN-CHETUMAL KM 22

Telephone

523346242114

Pick-up Instructions

The MEX - Cancun Airport car rental location is in terminal

You can walk to the counter of MEX - Cancun Airport car rental.

Thank you for choosing Mex Rent-A-Car. Our representative will await your arrival at the Airport. After collecting your luggage, proceed to the contact point within the terminal. An uniformed Mex Rent-A-Car agent will arrange for the shuttle to pick you up and drive you to our main office. Mex Rent-A-Car shuttles are blue with the Mex Rent-A-Car logo. You can also call +52-33-4170-8243 for additional information. if you need to report any issue at pickup or during the rental frame time，pls contact Mex customer service team at +52-3346242114 or at customer.care@mexrentacar.com

Drop-off Instructions

Please return the vehicle to the car rental store. A free shuttle will then bring you back to the airport. Google map link: https://maps.app.goo.gl/BAvGyiwAZe7V3Me79

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 85 years old

Young Driver Fee applies at 18 - 24 years old with charge of USD 12.76 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driver's license from your country + IDP

Please note that the International Driving Permit (IDP) is only a translation and you must bring your original driving licence with you.

For local renters, you need to bring:

Full driver's license issued in Mexico

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

USD 5.09/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

USD 7.64/day

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
United States

An additional charge will apply if crossing the US border. For additional details please ask counter agents about U.S. Insurance (USI).

Must-not:

Taking rental cars to the countries that are not listed in Conditional is not allowed.

Vehicles cannot cross the border to southern countries.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

USD 1300-1660 for Renault Megane,

USD 700-1350 for Toyota Auris,

USD 1900-2500 for Nissan Juke,

USD 2150 for Suzuki Jimny,

USD 1300-1420 for Peugeot 208,

USD 700-1400 for Ford Fiesta,

USD 1800-1850 for Toyota Camry,

USD 1000-6100 for Bmw X1 Aut.,

USD 1770 for Volkswagen Arteon Shooting Break,

USD 2800-4000 for Renault Trafic,

USD 800-1600 for Mercedes Clase B,

USD 1000-2200 for Kia Stonic, Peugeot 2008, Automatic Or Similar,

USD 3800 for Toyota Sienna,

USD 850-4000 for Renault Scenic,

USD 700-3000 for Nissan March,

USD 1520-1800 for Toyota Aygo X,

USD 1000-2500 for Dacia Sandero Stepway,

USD 1250-2500 for Group G,

USD 1000-7600 for Volvo Xc60,

USD 1400-3000 for Peugeot 508,

USD 1250-5200 for Nissan Navaraine,

USD 3500-5000 for Jeep Wrangler,

USD 2220 for Toyota Hilux,

Theft Insurance Excess differs by car model:

USD 1300-1660 for Renault Megane,

USD 700-1350 for Toyota Auris,

USD 1900-2500 for Nissan Juke,

USD 2150 for Suzuki Jimny,

USD 1300-1420 for Peugeot 208,

USD 700-1400 for Ford Fiesta,

USD 1800-1850 for Toyota Camry,

USD 1000-6100 for Bmw X1 Aut.,

USD 1770 for Volkswagen Arteon Shooting Break,

USD 2800-4000 for Renault Trafic,

USD 800-1600 for Mercedes Clase B,

USD 1000-2200 for Kia Stonic, Peugeot 2008, Automatic Or Similar,

USD 3800 for Toyota Sienna,

USD 850-4000 for Renault Scenic,

USD 700-3000 for Nissan March,

USD 1520-1800 for Toyota Aygo X,

USD 1000-2500 for Dacia Sandero Stepway,

USD 1250-2500 for Group G,

USD 1000-7600 for Volvo Xc60,

USD 1400-3000 for Peugeot 508,

USD 1250-5200 for Nissan Navaraine,

USD 3500-5000 for Jeep Wrangler,

USD 2220 for Toyota Hilux,

Third Party Liability Insurance Excess differs by car model:

MXN 0 for other car models.

USD 0 for Renault Megane,

USD 0 for Toyota Auris,

USD 0 for Nissan Juke,

USD 0 for Suzuki Jimny,

USD 0 for Peugeot 208,

USD 0 for Ford Fiesta,

USD 0 for Toyota Camry,

USD 0 for Bmw X1 Aut.,

USD 0 for Volkswagen Arteon Shooting Break,

USD 0 for Renault Trafic,

USD 0 for Mercedes Clase B,

USD 0 for Kia Stonic, Peugeot 2008, Automatic Or Similar,

USD 0 for Toyota Sienna,

USD 0 for Renault Scenic,

USD 0 for Nissan March,

USD 0 for Toyota Aygo X,

USD 0 for Dacia Sandero Stepway,

USD 0 for Group G,

USD 0 for Volvo Xc60,

USD 0 for Peugeot 508,

USD 0 for Nissan Navaraine,

USD 0 for Jeep Wrangler,

USD 0 for Toyota Hilux,

Third Party Liability Insurance Excess differs by car model:

USD 0 for Renault Megane,

USD 0 for Toyota Auris,

USD 0 for Nissan Juke,

USD 0 for Suzuki Jimny,

USD 0 for Peugeot 208,

USD 0 for Ford Fiesta,

USD 0 for Toyota Camry,

USD 0 for Bmw X1 Aut.,

USD 0 for Volkswagen Arteon Shooting Break,

USD 0 for Renault Trafic,

USD 0 for Mercedes Clase B,

USD 0 for Kia Stonic, Peugeot 2008, Automatic Or Similar,

USD 0 for Toyota Sienna,

USD 0 for Renault Scenic,

USD 0 for Nissan March,

USD 0 for Toyota Aygo X,

USD 0 for Dacia Sandero Stepway,

USD 0 for Group G,

USD 0 for Volvo Xc60,

USD 0 for Peugeot 508,

USD 0 for Nissan Navaraine,

USD 0 for Jeep Wrangler,

USD 0 for Toyota Hilux,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 mi from Cancun Airport

Hotels

1.7 mi from Comfort Inn Cancun Aeropuerto

1.8 mi from Fairfield Inn & Suites by Marriott Cancun Airport

1.8 mi from Courtyard By Marriott Cancun Airport

Other Landmarks

8.6 mi from Ceviche's Fountain

8.7 mi from Mercado 28

8.9 mi from Cancun Government Palace

FIND ME A CHEAP RENTAL

Map view of MEX Store Location

coordinates: 21.041701 -86.87539

Guest Reviews

Total points： 6.7 / 10 Average

Vehicle condition: 4.0
Vehicle cleanliness: 3.4
Spaciousness: 3.7
Counter staff: 3.1
Pick-up location: 3.5
Drop-off location: 3.4
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Name
Cancun
8.7 /10 Very good
Reviewed: Wednesday, November 20, 2024
They tried to make me sign a paper that I would be have to pay for the $29,000 cost of the vehicle if anything happened to it that they saw no insurance purchased for this rental. When I refused they charged me $137 insurance fees. This $137 was more than 2x the cost of the insured rental. They did not have WiFi available so it was hard to debate the counter rep to see the fine print so they bullied me into getting the additional coverage. This started my vacation off poorly.
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SheilaP
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
Great car at an amazing price. Car rental staff at both drop off and pick up were very friendly and helpful.
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S.Dahan
Cancun
9.3 /10 Excellent
Reviewed: Wednesday, November 20, 2024
Seul problème l attente à l arrivée
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Fatiha
Cancun
3.3 /10 Poor
Reviewed: Wednesday, November 20, 2024
A l'aéroport aucune indication pour trouver mex apres avoir demandé à plusieurs personnes Attente de 2h dans l'agence 3 personnes en plus ont eu le même problème qui est des frais en plus pour la carte bleue
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VivaMexico!
Cancun
8.3 /10 Very good
Reviewed: Wednesday, November 20, 2024
Mex salesperson, kept telling me that since I purchased insurance through EasyRentCars, I was not insured locally and that I would have to buy insurance through them. I insisted I was already covered, because what I bought from EasyRentCar and due to another travel policy on my Credit card, and they very unwillingly let me leave but only after putting down a very hefty cash deposit which would have been lost if any accidents. It made the experience a pain and I felt like I was being preyed upon. (Even though I spoke Spanish and was very nice to them.)
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Anonymous
Cancun
9.3 /10 Excellent
Reviewed: Wednesday, November 20, 2024
Be very careful of their tricks to sell you upgrades. They said they would fill in full tank of gas for a cheaper rate than outside fuel stations, they said that fuel level is very low and they suggest taking the initial full tank fuel package. I declined this package, when I get to the car I rented, the fuel is already at full level.
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Anonymous
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
So far the best we've tried in Cancun Airport! Friendly staff, faster process than Hertz or Entreprise, recent vehicle in good condition. Go for it!
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K.Mohney
Cancun
9 /10 Excellent
Reviewed: Wednesday, November 20, 2024
MEX insisted that I purchase their insurance package even though I had already purchased through EasyRent. After showing my EasyRent insurance certificate, they informed me that the MEX insurance was still required, but reimbursable by EasyRent.
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Anonymous
Cancun
4 /10 Average
Reviewed: Wednesday, November 20, 2024
Waited over an hour. Refused our insurance so had to pay £150 or not be allowed to take the car
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Anonymous
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
Price was amazing and the staff were wonderful. Not pushy when it came to the extras, which is really great!
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Anonymous
Cancun
4.7 /10 Average
Reviewed: Wednesday, November 20, 2024
Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!
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Anonymous
Cancun
3.3 /10 Poor
Reviewed: Wednesday, November 20, 2024
They had me pay for liability again and I spent thrice the amount I reserved the car for. MEX is charging the exchange rate as well for charges made in pesos which is unreasonable when questioned. I had very bad experience with MEX
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M.Sabaa
Cancun
7.7 /10 Good
Reviewed: Wednesday, November 20, 2024
The agent there want me to decline the insurance i buy from eassyrent and but the same one. And he tRy to scare u, so you buy his insurance which is more expensive. Worst service
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Stephanie
Cancun
8 /10 Very good
Reviewed: Wednesday, November 20, 2024
Service was a bit strange. Representative at the desk told us that as soon as he saw us, millenials, he knew we wouldn't be giving him any commission. Also, they give you the car absolutely empty of fuel and there is no fuel station around. They know it's impossible to bring back a car empty so they make profit on the fact that people bring back the car with fuel in it...
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HON MO KUNG
Cancun
7 /10 Good
Reviewed: Wednesday, November 20, 2024
forced to buy insurance!
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Y.Bin Selatha
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.
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Anonymous
Cancun
9 /10 Excellent
Reviewed: Wednesday, November 20, 2024
Car could be with a full tank, to easy refturn after! Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!
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J.Zanudo
Cancun
8.7 /10 Very good
Reviewed: Wednesday, November 20, 2024
Esperé mucho tiempo Además se encargan de meterte miedo para que les compres sus seguros
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E.Castillo
Cancun
8.7 /10 Very good
Reviewed: Wednesday, November 20, 2024
El vehículo estaba bien.
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LeoR
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
Todo bien con mi renta.
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Carol Bach
Cancun
2 /10 Poor
Reviewed: Wednesday, November 20, 2024
Terrible, waited for over an hour and was forced to buy insurance. Awful service.
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Marguerite Robin
Cancun
2 /10 Poor
Reviewed: Wednesday, November 20, 2024
I told them I had already paid 206 yuan on the car rental website and only needed to pay 115 yuan worth of Mexican pesos at the store, but the staff still charged me 1113 pesos for three days of car rental. They said this is the store policy, so I ended up paying over 200 yuan more. Very dissatisfied. It's better to go directly to the car rental company.
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Jack Yeates
Cancun
6 /10 Average
Reviewed: Wednesday, November 20, 2024
They added insurance without consulting us, but they eventually removed it at our insistence. Everything else was satisfactory.
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Sharon Walker
Cancun
4 /10 Average
Reviewed: Wednesday, November 20, 2024
A month has passed and the deposit still hasn't been refunded.
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Atwood Walsh
Cancun
6 /10 Average
Reviewed: Wednesday, November 20, 2024
They always try to upsell you on renting a more expensive car. When that didn't work, they made me buy a full tank of gas. I felt embarrassed and bought it, which turned out to be a scam because you can't return the car with an empty tank. However, I'm used to being taken advantage of in Mexico.
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Yale Valentine
Cancun
8 /10 Very good
Reviewed: Wednesday, November 20, 2024
There was no one when I arrived, so the process was quicker than others mentioned.
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Angela Felton
Cancun
2 /10 Poor
Reviewed: Wednesday, November 20, 2024
They specifically target Chinese customers! The local company tries to scam you during car handover. The car didn't have an antenna when I picked it up, but they tried to charge me for it when I returned the vehicle. Luckily, I recorded a video during pickup showing no antenna. Their excuse was: because I have your deposit. Thankfully, the domestic customer service later refunded me, which was considerate. The local people were terrible, though.
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Beverly Locke
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.
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Doris Harvey
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
The staff was very friendly and professional. The process took about 15-20 minutes, which was acceptable.
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Viola Augustine
Cancun
2 /10 Poor
Reviewed: Wednesday, November 20, 2024
They tried to sell me insurance and asked for a tip. When I refused, they made me wait. In the end, they charged us extra for a spare tire. It's ridiculous. The rental order was for 658 but the actual charge was 800 plus an additional 250 dollars. In total, it cost us 2550 RMB. Hope they go out of business.
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Virgil Ted
Cancun
6 /10 Average
Reviewed: Wednesday, November 20, 2024
Too slow
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Hamiltion O'Connor
Cancun
4 /10 Average
Reviewed: Wednesday, November 20, 2024
They couldn't find my booking.
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Clyde Abe
Cancun
6 /10 Average
Reviewed: Wednesday, November 20, 2024
They forced me to pay an additional insurance fee of around 1200, and what's worse is they charged my card after I left the store. I contacted the official customer service of the car rental platform, but their English was so weak that they couldn't argue back when the rental company claimed the insurance had already taken effect. The customer service then blamed me, which was really frustrating.
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Bradley Jefferson
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
The car rental process at Cancun Airport is quite efficient, and the service is very enthusiastic. There were no unnecessary upsells or difficulties. I think the main reason is the high traffic here, they neither have time nor need to make money by being difficult. Additionally, all the rental companies are lined up together, so the competition is fierce. If they have a bad attitude, they'll lose.
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Cathy Dobbin
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
The rental process at Cancun airport is quite efficient and the service is warm. There's no excessive upselling or troublesome tactics. I think the main reason is the high traffic here, they don't have the time or need to earn money in such a way. Additionally, rental companies are close to each other, making the competition fierce. Bad service would lead to losing customers.
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Doris Ingersoll
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
Service was quick, but one of the staff said I could return the car with an empty tank after taking it full. I wasn't sure if there was a catch, so I refueled before returning it.
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Jerry Lucas
Cancun
2 /10 Poor
Reviewed: Wednesday, November 20, 2024
The service was very poor. They lure you with low prices and then forcibly sell you expensive insurance. I initially booked with Mex but canceled after seeing bad reviews and chose Mas instead, thinking a higher rating would mean fewer issues. However, upon arriving at the store, I realized both companies are connected. They found all sorts of faults, claiming my driver's license was new when in fact it was a renewal. After lengthy negotiations with the rental company's customer service, they finally agreed to give me the car but only if I bought their insurance (despite already having full coverage from the platform). They wouldn't listen to the platform's communication either. At that point, I had no choice but to comply. Additionally, they charged an unfavorable exchange rate for the insurance. I advise others to avoid this rental company. Online reviews are overwhelmingly negative, and it's not worth taking the risk; you could be the next person to get ripped off.
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Eugene Priestley
Cancun
4 /10 Average
Reviewed: Wednesday, November 20, 2024
We arrived at 11 PM, and the front desk told us that our credit card couldn't be swiped because it didn't have a chip. They asked us to pay extra. Later, our card worked everywhere else in Mexico. Since there were two other Chinese customers facing the same issue, we started to complain. The front desk then said they would communicate with the bank, and suddenly the card worked. Are they joking? Would the bank be open in the middle of the night? We wasted two hours, and those other Chinese customers wasted four hours, wasting our time.
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Hannah Laurie
Cancun
2 /10 Poor
Reviewed: Wednesday, November 20, 2024
The Mexican staff member at MAS Car Rental was terrible. She made things difficult just because I'm Asian. First, the shuttle bus stop was hard to find; remember to look for the sign above with 03 after you exit. This might have been my own mistake, so future customers should take note. Then, from the time I showed my booking confirmation to when I finally got the car, she created all possible difficulties. She tried to make me buy full insurance even though I already had it. She wanted proof of third-party liability insurance, which I found out from the rental company's customer service was something they should provide and I don’t need to buy. She claimed my documents were only in Chinese and not in Spanish (which was a lie), so I had to send her the confirmation email on the spot. She said she wouldn't accept my credit card because it was opened in January, and they only accept cards open for more than a year (customer service confirmed this was a lie too). She then took at least 20 minutes to read my bilingual booking and wouldn't let me talk to customer service (thinking I was recording her). Finally, only after I got really angry did she complete the credit card process. Can you imagine it took 1.2 hours? I've driven in over ten countries and didn't expect the worst service to be in Mexico. Future customers should be aware. PS: No problems with police and driving around the Yucatán Peninsula was very easy.
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Burton Dewar
Cancun
2 /10 Poor
Reviewed: Wednesday, November 20, 2024
They require you to buy insurance, and you can't pick up the car without it. Furthermore, if there are any issues, they make it difficult to dispute. I showed two credit cards, and they deliberately chose the one that had been active for less than a year. When I complained to the car rental platform, MEX Rental Company ignored my complaint citing a credit card discrepancy. So, if you choose MEX Rental Company, you need both courage and luck!
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Gregary Mansfield
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
The rental company is quite formal. Other than not providing the reserved Nissan car, everything was fine, and they didn't push hard on insurance sales. The car return process at 5 AM was also very smooth.
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alejandro andrade
Cancun
9 /10 Excellent
Reviewed: Wednesday, November 20, 2024
La chica del mostrador quevnos atendio un poco malumorada, nos vendio forzozamente un seguro de auto extra que porque el seguro no iva incluido en nuestra reserva con QEEQ.COM
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Anonymous
Cancun
4 /10 Average
Reviewed: Wednesday, November 20, 2024
Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.
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A.RIVERA RAMIREZ
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
El personal de mostrador de MEX fué muy amable y atento a mis preguntas. El servicio de recepción y entrega del vehículo fue rápido
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Marcelo Torres
Cancun
10 /10 Excellent
Reviewed: Wednesday, November 20, 2024
Apesar dos inúmeros cometário negativos no Google, a locação transcorreu sem problemas.
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Valeria Arana
Cancun
3 /10 Poor
Reviewed: Wednesday, November 20, 2024
PÉSIMA EXPERIENCIA, comprendo que mi reserva fue hecha bajo otra agencia, y no me hicieron válido mi aseguranza previamente pagada con la renta de mi auto, tuvimos que pagar otro seguro o sea otros 4,000 de los que ya habíamos pagado, el personal fue súper grosero, pedimos servicio, tardaron más de 2 horas en hacernos entrega del auto! El depósito de seguridad aún no me lo devuelven!.
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Janice Christy
Cancun
4 /10 Average
Reviewed: Wednesday, November 20, 2024
They wouldn't allow me to rent a car with my Chinese driver's license and a notarized translation. Instead, they charged me an extra $6 per day for a special waiver, costing me an additional $42. Probably because the price was lower, there were a lot of people picking up cars that day. It took about 40 minutes to complete the paperwork, and then another half hour to actually get the car. Overall, it was a very poor experience, and I won't choose this company again.
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Beryl Wollaston
Cancun
6 /10 Average
Reviewed: Wednesday, November 20, 2024
Overall, we are satisfied, but the insurance sales pitch took a long time. We repeatedly emphasized that we had already purchased additional insurance, and only then did we get the car.
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