A l'aéroport aucune indication pour trouver mex apres avoir demandé à plusieurs personnes Attente de 2h dans l'agence
3 personnes en plus ont eu le même problème qui est des frais en plus pour la carte bleue
“Very Negative Experience with MAS - significant and aggressive upselling”
About MEX:4.0/10
Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.
About QEEQ:8.0/10
Tries to help resolve the issue, and followed up regularly. They were really good.
They forced me to pay an additional insurance fee of around 1200, and what's worse is they charged my card after I left the store. I contacted the official customer service of the car rental platform, but their English was so weak that they couldn't argue back when the rental company claimed the insurance had already taken effect. The customer service then blamed me, which was really frustrating.
They tried to sell me insurance and asked for a tip. When I refused, they made me wait. In the end, they charged us extra for a spare tire. It's ridiculous. The rental order was for 658 but the actual charge was 800 plus an additional 250 dollars. In total, it cost us 2550 RMB. Hope they go out of business.
I told them I had already paid 206 yuan on the car rental website and only needed to pay 115 yuan worth of Mexican pesos at the store, but the staff still charged me 1113 pesos for three days of car rental. They said this is the store policy, so I ended up paying over 200 yuan more. Very dissatisfied. It's better to go directly to the car rental company.
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Customer Service
Horrible
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