Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.

Tries to help resolve the issue, and followed up regularly. They were really good.

They require you to buy insurance, and you can't pick up the car without it. Furthermore, if there are any issues, they make it difficult to dispute. I showed two credit cards, and they deliberately chose the one that had been active for less than a year. When I complained to the car rental platform, MEX Rental Company ignored my complaint citing a credit card discrepancy. So, if you choose MEX Rental Company, you need both courage and luck!

My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.

forced to buy insurance!

Seul problème l attente à l arrivée