Fue satisfactoria

Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.

Tries to help resolve the issue, and followed up regularly. They were really good.

They require you to buy insurance, and you can't pick up the car without it. Furthermore, if there are any issues, they make it difficult to dispute. I showed two credit cards, and they deliberately chose the one that had been active for less than a year. When I complained to the car rental platform, MEX Rental Company ignored my complaint citing a credit card discrepancy. So, if you choose MEX Rental Company, you need both courage and luck!

The Mexican staff member at MAS Car Rental was terrible. She made things difficult just because I'm Asian. First, the shuttle bus stop was hard to find; remember to look for the sign above with 03 after you exit. This might have been my own mistake, so future customers should take note. Then, from the time I showed my booking confirmation to when I finally got the car, she created all possible difficulties. She tried to make me buy full insurance even though I already had it. She wanted proof of third-party liability insurance, which I found out from the rental company's customer service was something they should provide and I don’t need to buy. She claimed my documents were only in Chinese and not in Spanish (which was a lie), so I had to send her the confirmation email on the spot. She said she wouldn't accept my credit card because it was opened in January, and they only accept cards open for more than a year (customer service confirmed this was a lie too). She then took at least 20 minutes to read my bilingual booking and wouldn't let me talk to customer service (thinking I was recording her). Finally, only after I got really angry did she complete the credit card process. Can you imagine it took 1.2 hours? I've driven in over ten countries and didn't expect the worst service to be in Mexico. Future customers should be aware. PS: No problems with police and driving around the Yucatán Peninsula was very easy.

The rental process at Cancun airport is quite efficient and the service is warm. There's no excessive upselling or troublesome tactics. I think the main reason is the high traffic here, they don't have the time or need to earn money in such a way. Additionally, rental companies are close to each other, making the competition fierce. Bad service would lead to losing customers.

My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.