Unjustified charges, poor service attitude.

Had a nice car rental experience, highly recommend!

The service was quite satisfactory. It's best to pick up the car on time, otherwise, there may not be a suitable vehicle available if you arrive early.

Rented a car in Germany and Switzerland. The Enterprise rental counter at the airport was fairly easy to find. There were no lines, so the process was quick. They didn't check any translated driving license documents, just used my domestic license to get the car. However, the initial cross-border fee was high. After showing the staff the QEEQ order details, they reduced the fee by a few dozen euros (the order mentioned a capped cross-border fee). The order indicated a daily cross-border fee of 5 euros plus local tax, but the counter staff charged the maximum amount, claiming they didn't know how many days we'd be crossing the border. Is this reasonable?

No waiting in line, immediate service. The clerk said zuzuche brings in an average of 4-5 customers daily.