Exciting

Fraudulent company, do not choose

Great customer service

AVIS's service was excellent! We had a minor accident during our self-drive trip, and they handled it quickly and efficiently. They even provided a replacement car. When we returned the car at Bangkok Airport, they gave us a special ride to the terminal.

The service at the Chiang Mai location is acceptable. The car we rented likely didn't undergo a major service at 60,000 kilometers, as the brakes were extremely ineffective and almost caused several accidents. Luckily, there was little traffic on the road! It seems the brake pads weren't replaced. We struggled to drive to Bangkok to return the car, but they didn't even refund one third of the cost! Moreover, the service attitude at the Bangkok airport location is extremely poor! Quite disappointed with such a large rental company. Definitely won't choose Avis next time!

Note, there is an AVIS store at the airport arrival exit, but no one was there. I called their customer service, and they said someone would be there soon, but after waiting for more than ten minutes, no one showed up. Later, I asked the neighboring car rental store, and they told me that AVIS has another larger store at the other end of the airport hall.